Silvia
March 16, 2024
The front desk employee was curteous and let me check in early. Except the room was disgusting. The sink had some gross stuff splattered all over it. She was apologetic and gave Mae another room. That one was a little better but I found someone’s hair on the shower wall the next morning when I tried to take a shower. I was anxious about staying there one night. Luckily nothing worse was discovered. The rooms need a deep clean. I was stranded due to the snowstorm and. Had to stay in Del Norte an extra night. I had read prior reviews that complained about the cleanliness issues and a lot of those go back, so this is not a new issue. The managers response to those was there would be a meeting with the staff. Apparently, the meetings did nothing to address this. The front desk said the cleaning lady was in a rush well how do you walk out cleaning on gross sink like that I have no clue. Also, the water in the sink was never warm. The room is worth barely half of what I paid. Just because it is on a cheaper scale does not mean I would compromise cleanliness again. There are cheaper places that are very clean. Not this hotel I would not stay there again. Asked for a partial refund and it was refused.