Montego Bay Club Resort

We just completed our second stay at this resort, the first of which was in 2016. We can only surmise that its decline is a result of the sale to Hyatt. The once pristine rooms and grounds are a shell of what they once were. The public spaces, i.e., bars and lounges need painting, and worse is the wood flooring around the pool at the Preferred Club; it's peeling and in desperate need of painting. The roofs are an absolute eye sore! There is literally a hole in the roof of one of the buildings. The food, well.......let's just say that save a Caribbean dinner, dining at the specialty restaurants was a let- down. One of the few highlights of our stay is the service we received from Chontoy at the Preferred Club Lounge, where she was our server during most of the stay. In short, this once fine resort is now being maintained like a budget hotel, and certainly not a resort, least not based on our previous experiences.

The property was nothing like the pictures. The receptionist was very friendly. The property itself was not very good. The sliding door to the balcony was broken, the tub didn’t drain and overall it just wasn’t as wxpected.

The location of this property is great if you don't mind the noise from the Hip *****. It's right across from Doctor's Cave Beach. The apartment was also pretty decent, but the rest of the building needs some major TLC. The worst about our stay was the check-in experience. The property manager looked at her list and asked for our host, whose name we never got from *******, so she just simply walked away because she couldn't find our names on her list. Are you kidding me? This was one day right before Beryl arrived in Jamaica, so I was panicking that we would be withou shelter during a major hurricane. We found a phone number on the reservation, and someone picked up and hung up right away. We asked the receptionist to call that same number from her phone, and all of a sudden, someone was answering the phone. After a few minutes, the ignorant property manager came back, and all of a sudden, our names were on the list. I asked her what the misunderstanding had been before but didn't get an answer. She made us wait 30 more minutes for the room, although it was already well past check-in time. When we got to the apartment, the floors were still wet from being mopped. I call this total BS. Definitely not a way you should be treating your guests. Never again!

Went to Montego Bay for a short vacation. Rented via Airbnb through Karl Lawrence. I have to echo some of the thoughts posted by other users. Unfortunately he is what gives Airbnb a bad reputation and should be removed from their platform. His place is quite run down, pictures although capture the space unfortunately do not give a clear indication of the state it’s in. Could use a good clean, new coat of paint (at the least) and perhaps an update of some of the amenities. As they say: you got to spend money to make money. These rental units require some modicum of capital and maintenance expenditures. Thats business. I don’t think he understands that though. It was suitable for a week but what was most problematic was the end. Left him a reasonable review as the placed served its purpose. Close to the beach, close to restaurants as well as lounges and provided us with a descent vacation. Karl Lawrence had audacity though to not only post misinformation about my stay but ask for an additional hundred dollars from me. He claims I took one of his mediocre used towels and he submitted the claim to Airbnb asking me to pay for not one but 6 towels. He then goes on to ask for 40 dollars due to a plumbing issue. Thankfully Airbnb resolved each and denied his claims. I get the sense this is a regular occurrence for him. Following this interaction I searched his name-seems like I am not the only one to experience this. Be careful with him: the pictures may tempt you but the experience post rental may leave you questioning why you chose his property.

My experience with Karl Lawrence was beyond disappointing, and I feel compelled to share my frustration. Karl not only insists on bullying guests into leaving 5-star reviews but also manipulates the review system to his advantage. After our stay, we left a straightforward 4-star review, failing to provide honest feedback. In our review, we refrained from mentioning certain aspects that could have affected our rating, such as the run down building, presence of mold on the shower ceiling and spider webs near the AC unit. Despite these observations, we chose not to use the accompanying footage on our social media platforms out of consideration for the challenges faced by small businesses. However, Karl's reaction was outrageous. He promptly saw our review, contacted Airbnb, and had the audacity to remove his 5-star review of us. Conveniently, he decided we owed him additional money for a so-called early check-in fee, an amount that was never mentioned before or during our stay. This manipulation of the review system and attempts to coerce guests into false ratings are unacceptable. It's disheartening to see a host resort to such tactics. My advice to potential guests: beware of Karl Lawrence and think twice before falling victim to his tactics.

Priceless Seaview. My Airbnb host was Elizabeth, my condo was on the 9th floor. It was an incredible experience. Right on the "hipstrip" within walking distance to everything- ******, Margaritaville, the beach, supermarkets. Downtown taxi is only a 1.00 US or a nice walk. My unit was recently renovated, it was like home away from home. All new appliances, I was impressed and highly recommend this host.

Need some renovation, not a friendly receptionist, for 1 night ok...

It was a one of a kind experience. All the staff was very pleasant and welcoming through our stay, the only thing I can complain about is the 1500 coupon book that can't be used for anything or very little. Need less to say we left it there as our gift to you from us, it did us no good. Wasted paper.