Hotels near Gilbert-Layton Park, Montreal

I came for a medical training in September 2022. - Bad customer service. Dubious practice on room rates. When I first booked in June, I was told I could book with a preferential rate from the training organiser. It turned out the preferential rate was more expensive than booking at the hotel directly (you get 15% discount if you stay more than 3 nights). I called the hotel, and the lady in charge said they couldn’t do anything, she wouldn’t apply the 15% discount on top of the conference preferential rate. That seemed fair to me, as I understand hotels lost a lot of business during the pandemic and tried to balance the finances. At that time I booked a room with 2 queen beds but I wasn’t sure if my husband and son would join, so I declared it would be for 1 adult only. In September, I contacted the hotel and asked to update the room occupancy to 2 adults and 1 child. THEY CHANGED the room rate and rose the price (instead of less than $1000 for 4 nights, it went to $1300!). When I asked why, they said bc I changed the booking, so they update to the new rate at the time of the change. It is still exactly the same room! I don’t mind paying more in taxes bc more people stay in the same room, but changing the rate, when they knew I was part of the conference and wouldn’t change hotel, was a bit lame… I called the same conference lady and asked if I could revert back to the conference rate. She said no, bc the conference rate has expired and she wouldn’t give it as a commercial gesture because she gets commissions on the bookings… what a bad customer service! Not sure if it was done on purpose, the room I got was a room just outside the elevator, so noisy… And we checked in, the 2 people in front of us complained very loudly about the hotel… - Room not clean and missing toiletries The beds and pillows were comfortable. They didn’t have a duvet cover, but 2 flat sheets… the duvets and the pillows were yellow from stains. The bedside tables were dusty. Carpets dirty (not the same colour, although the same patterns, as the ones in the corridors). In the bathroom, there were only soap bars, no shampoo or conditioners. I only got them because one morning, I saw a cleaning lady in the corridors and asked if she had any shampoos etc. To my surprise, she did and gave them to me. - Conference rooms neglected We had tea/coffees and pastries in the morning of the first day… but they were not refilled after lunch or the days after… unless we asked. And even after asking, we wouldn’t get hot water for tea… The toilets near the conference rooms either had missing hand soap or missing paper towels to dry your hands…. I get it that the hotel wanted to save money after being under occupied during the pandemic… but for a 4 star hotel, I expected better and better customer service. The hotel is well located, in the city centre… but I won’t be back if I have to come to another conference in Montréal.

Quite disappointed with the room provided vis-a-vis what was reserved. Two double beds instead of two queens was a tight squeeze for our family. I fail to understand why this happened, particularly since the room was booked two months in advance of arrival & secured with a credit card. I was told the hotel was fully booked for the weekend so the issue could not be remedied. That said, our room was on the pool level which was kind of nice. The room was clean and included a small fridge plus a safe. There was also a steamer which was handy for touching up formal attire. The hallways seemed a bit dim & May benefit from an update. They were quiet, without echos, which was nice however. Finally, the Metro station can be easily accessed through the building which is a bonus! Based on overall experience, I would recommend this hotel. I may consider it for future trips to Montreal but might be a bit apprehensive based on the room switch which occurred.

Excellent customer service. We had a small problem in our room and it was immediately taken care of by maintenance, and upon checkout they comped our valet parking. My family has been staying here for many years and we have always enjoyed the extra space, full amenities, and complimentary buffet breakfast. It is very clean and, although it may seem a little dated in this Instagram era of fancy wallpaper, it is actually beneficial to have three times the amount of space compared to hotels three times the price. You can get a huge king size room with a full kitchen, free breakfast, dining table, 4 dining chairs, armchair and ottoman, desk and comfortable work chair, 2 robes and two closets, plus an elevator and swimming pool for only $260 Canadian including tax!

We only had very hot water, no cold, our air conditioner rattled and made it hard to sleep, and the duvet had no cover on it. But great location and very friendly service.

Close to Chinatown and old port. Room is small and no view. The hotel will charge $4/luggage if you want to leave your luggages in the reception—that’s crazy. We didn’t pay, so we need to carry out luggages to walk around the city until our train in the evening.

Stayed here recently and thoroughly enjoyed the experience. It looks dated but was very clean from reception throughout the remainder of the hotel. Room was exactly as described with a very comfortable bed and air conditioning. It's also in a great location in the Latin Quarter and there's a real bustle about the area with all the students in residence. It's about a 20 minute walk to the old port and old town which are both well worth a visit. If you are looking for somewhere in Montreal close to a lot of the city's attractions you would be in an ideal location staying here.

We recently stayed at the Novotel Montreal Airport and had a great stay. The hotel was clean, and the rooms were spacious. The staff were very welcoming and took great care of us. Thank you to Rose at the Bar! She was amazing and made us feel at home. We met Tony, the General Manager when we checked out. Such a nice guy! Very friendly and welcoming and made sure that we were taken care of during our stay. I would definitely return to the Novotel Montreal Airport if in Montreal again. What a fantastic team!

Very warm welcoming from hotel staff and many info for montreal city shown by lady of front office and mr.george nice stay convenient to go anywhere during my stay cause this hotel is easy to reach to downtown montreal..tks

I don’t see a lot of reviews here so i figured i must chime in to make sure travellers take notice of this hotel. We stayed for a total of 2 nights at this place. Initially it was suppose to be a one night stop on our way back to Toronto, but because of the very good value, comfort and service that we received, we then decided to stay for another night ( we were gonna stay for 3 but the province dropped the hammer on NYE restrictions). The Good : Friendly staff, In room IMac, 50 inch Smart TV with Netflix and other streaming apps, Free Parking ( Very secured) Free breakfast (+1 for the croissants). Free hot drinks 24/7. Walking distance to a mall. The Not so good: 5-10 mins walk to Metro ( but thats nothing to us). The Very Good: They cleaned our room! A service we miss from all the hotels we stayed at the last 2 years. This will be our go to hotel next time we visit Montreal. Keep it up Le Dauphin Longueuil!

We stayed during Covid-19. We chose this hotel because of its proximity to La Ronde. The parking is excellent- there is a small surface lot out front and a large surface lot out back. This is important for us as we have a big lifted pickup truck. There was plenty of room for it to park! The lobby is cool and looks like it would be fun during non Covid times. There is a plane hanging from the ceiling and pictures of planes all over, which we’re fun to see. Staff was great. We saw them cleaning frequently and they always had masks on. Hand sanitizer is everywhere. The bar & restaurant are closed. The pool and hot tub were open and did not require a reservation. They asked us to wear masks on the pool deck if social distancing wasn’t possible. We used the pool twice and were the only ones there both times. Pool towels were available at the pool. The room was a good size- two queen beds and a desk. Newly renovated and decently clean. We did a good clean of all touch points with Lysol wipes when we arrived, just to be safe. There was a fridge. There was a microwave on our floor but not in our room. There were 3 sets of towels in the room. We had to change rooms our second night. We were originally put in room 409 and there was a rambunctious family in 407. Starting at 7am, the kids were running up and down the hall, the door was banging, over and over. We sleep in so we were not impressed. We asked if they were checking out & were told by a lovely front desk clerk that they were there another night. We asked to move and she moved us to 621- it had a lovely view of the river. She commented that the hotel was quiet so there were lots of choices for quiet rooms. Strange that we weren’t spaced out at the start of that was the case. The second room was much quieter and we slept in until 10am without hearing a peep. The hotel is only about 10min to La Ronde amusement park by car, which was the purpose of our visit. We will be back again.