GGuest UserThe hotel lobby has a lounge area, and the room was provided with welcome yogurt. The room was quite large, with a view of the snow-capped mountains. The hotel has a wake-up service. Xiao Ku at the front desk was very friendly and helpful. When we were going to eat in the evening, he recommended a restaurant to us. The hotel also has a laundry room, which I didn't know how to use, but Xiao Ku came to help us and answered every question. I give them a thumbs up*
GGuest UserAn unexpectedly delightful family luxury glamping experience – service and quality were both exceptional!
We decided to try out this luxury glamping hotel with our kids, and I initially worried the process might be complicated. However, from the moment we stepped into the lobby, the thoughtful service from the front desk staff immediately put us at ease.
During check-in, the front desk team not only patiently explained the hotel facilities and suggested nearby attractions but also thoughtfully prepared a small plush toy for our child. They even remembered our casual request for a quiet room and went out of their way to assign us a room with an absolutely stunning view. Their constant smiles, professional demeanor, and genuine warmth instantly melted away any travel fatigue we had from being on the road with kids.
Stepping into the room was an even greater surprise! It was spacious, bright, and incredibly well-designed, feeling anything but cramped. The attention to detail was impeccable: not only was the bedding wonderfully soft and comfortable, but they even provided a thoughtful step stool at the bathroom vanity for kids. Outside the window, the view was nothing but lush, natural scenery – offering beautiful mountain views by day and breathtaking sunsets in the evening. Our child loved watching birds right from the window, truly embodying that 'sleeping amidst nature' luxury experience. The room's cleanliness was also beyond reproach; every corner was spotless, so we had no concerns about our child touching any dust.
Both the personalized and attentive service from the front desk and the exceptional quality and design of the room far surpassed our expectations. This is undoubtedly a hidden gem for family getaways, and we're already eagerly anticipating our next visit!
GGuest UserSailimu Lake likes this hotel very much. First of all, I have to say that the front desk staff Mira looks good. Even if the service is in place, I recommended the delicious surroundings. The carpet in the small problem room is a bit... But Mira's parents and children came to apologize to us and sent a few more bottles of water. And I took a photo with her when I left. The room is very clean, the meal is very convenient, the environment is super warm and comfortable, the photo is very good~ the housekeeper is also good, the room is the same as the picture, the decoration style is simple and elegant, the facilities are beautifully arranged, there is a commercial street when you go out, and you sleep well all night. I will choose this hotel next time!
Very satisfied, must be five stars!
GGuest UserIt is just a 1-minute drive from the ticket office at the entrance of the scenic spot, which is very convenient. The hotel is newly renovated. Although there are other hotels around that are under renovation, it does not affect our rest. The room was very clean and the bedding was very comfortable. We were four girls and lived in a triple room which was very spacious and one bed was enough for two people. Very cost-effective. The boss was very welcoming. He helped us with our luggage and gave us many instructions. He even invited us to have dinner as we arrived too late. Unfortunately, we didn't have the chance to enjoy it because we went to take pictures of the sunset. If you are driving, please navigate to the People’s Hospital which is closer to his home! We put our luggage on the bed before taking the photo, so please take a look at the photos.
MM37013****The hotel is outside the scenic area, but it offers views of Sai Lake. The young man at the front desk helped me open a blind box and turned it into a lakeside cabin, and even provided breakfast. To make matters worse, the weather was perfect – I got to see both the stars and the sunrise! Thank you ❤️ (The sunrise was on the mountain to the left of the hotel). The room had heating, air conditioning, and a humidifier, making it perfect for autumn and winter. The breakfast was a very generous Chinese-style meal! After breakfast, you can go hiking in the pine forest.
GGuest UserI was very impressed by this hotel. The internal facilities are first-class, and all kinds of modern equipment are available, whether it is comfortable room supplies or fully functional public area facilities, to meet the diverse needs of the guests. The hotel environment is also very good, everything is clean and tidy, and the air is still filled with a faint fragrance, which makes people feel comfortable and relaxed as soon as they step in. The attitude of the service staff is nothing to say, warm and thoughtful, from check-in to daily needs to respond, can be fast and intimate. More surprising is the hotel's robot service delivery, they are flexible and cute, can accurately send items to the door of the room, this intelligent service is convenient and full of warm technology. On the whole, this stay experience is really great, and all aspects are impeccable.
JJiajianvwuWe didn’t have much hope for hotels near scenic spots in Xinjiang, especially if it was a B&B. It was just a place to sleep at night. However, this B&B became the worst accommodation we had during our stay in Xinjiang. It was already very late after 11pm when we arrived at the hotel. Indeed, as other guests said, the navigation address was the back door. When we arrived at the hotel, there was only one young man on duty at the front desk. The only good impression I had on this B&B was the young man at the front desk. Help us open the room in advance and plug it in so that the electric water heater can heat up hot water first. When we entered the room, we wanted to wash up quickly and get up early the next day. But when we wanted to wash our hands, we found that there was no hand sanitizer. We went to the front desk and asked for hand sanitizer. After searching for a long time, I finally found it and said, ”Let's take a shower!” The sewer in the bathroom was still clogged, and the water on the floor had to seep halfway through the shower before it went down. Since it was too late and I was very tired, I didn’t want to go through the trouble of finding them to clear the sewer, so I had to make do with it. I was about to go to bed and found that there was no pillow on the small bed outside! That’s outrageous! I just took a pillow from the big bed in the back room and made do. I don't know how other people's stay was, but the limited hours we stayed here were really bad. We arrived so late, and the hotel staff had plenty of time. After tidying up the room, it was the first time for me to see that there were no pillows on the bed. There was no one at the front desk when we checked out the next day. Only the two ladies at the bottom of the stairs, I don’t know if they were room attendants, asked us to just leave our room cards at the front desk, which was very easy and quick.
The scenery of Sailimu Lake is so beautiful, but there is really no reliable hotel nearby. I hope there will be one in the future!
GGuest UserI lived in a suite, on the second floor, there was a big bed room, and there was a tatami in the attic. The decoration and design are still very careful, log style. The scenery outside the floor-to-ceiling windows is also very good, and sleeping at night is very quiet. The service is the standard of the homestay, the staff is relatively simple, two more bottles of water are required, and they are delivered soon. There are also some problems, such as the bathroom does not separate dry and wet, and breakfast is one or two kilometers away. The overall feeling is not bad, the price is more affordable, and some details are improved, which is very good.
AAnonymous UserThe room is very satisfactory. The facilities are convenient and easy to use. The sanitation is also very clean. Five-star praise. The front desk staff is also very good. The location is good. There is Wanda Mao outside. It is also convenient to eat and drink nearby