Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on May 12, 2026
Guest UserThe location is excellent, right on the seafront, with a full sea view, at least in my room.
It's several stories high in a residential complex, starting on the 14th floor.
The finishing is decent, and there are decent household cleaning supplies.
Now for the bad news:
1. The superior room I stayed in seemed to have a decent size, but in reality, it was a narrow, long corridor and a tiny little room.
2. As of mid-May 2026, construction has begun right under my window. The noise from construction equipment is constant.
3. The hotel doesn't have parking!!!! Even though it's listed in the amenities (as usual... Georgia...).
The staff sends you to the university parking lot, which is extremely busy during the day and full at night. I was on a motorcycle, and of course I found a space. But for travelers traveling by car, it will be difficult. During the day, the parking lot is packed into several rows.
Would I come back to this hotel? 100% not.
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Price per night from:€65
Posted on Apr 20, 2026
dr_sabina
Ещё раз пишу хвалебные отзывы об этом отеле. Останавливались в нём второй раз. Сотрудники максимально вежливые и приятные. Мне полюбился этот отель, готова возвращаться снова и снова. Самые вкусные хинкали готовят у них в ресторане. Я пробовала хинкали в разных ресторанах Тбилиси и Батуми, у них самые лучше и вкусные. Спасибо этому отелю. Обязательно берите номер с завтраком! Завтрак очень красивый и вкусный!
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Price per night from:€49
Posted on Dec 2, 2023|Standard King Room-Non-Smoking
Xulihua1234
Hotel facilities and booking page are the same. Sea view rooms face the Black Sea. After checking in, a bellman will guide you into the room. The breakfast is rich, and the spa and gym service park are very welcoming. The indoor swimming pool is of mini type. The floor heating in the bathroom was praised, but the water in the bathtub smelled bad.
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Price per night from:€83
Posted on Jul 10, 2026
Ekaterina CheХороший новый отель с бассейном, расположен недалеко от аэропорта и посёлка Гонио, где есть старинная крепость и хороший пляж с чистой водой (на такси минут 10-15). Напротив же самого отеля расположена длинная городская набережная - неособо для купания, но ней приятно прогуляться с утра. В отеле хорошие завтраки. И овощи и фрукты и йогурта и выпечка, кофе натуральный. Персонал вежливый, говорит по-русски. Номер дали с видом на бассейн и море, за что отдельное спасибо. В номере есть все необходимое, включая халаты. До центра города на такси от отеля можно доехать за 10 минут, такси недорогое.
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Price per night from:€90
Posted on Jun 2, 2026
Guest UserVery stylish and modern apartment. Good location. The bathroom has large bottles of shampoo, conditioner, body lotion, and liquid soap. I also wish they would provide tablecloths and a sponge for washing dishes (I think this is not a big expense for a hotel). Breakfasts for every taste. The only things that bothered us in the evening were the customers of the cafe located on the ground floor and the uncomfortable pillows.
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Price per night from:€56
Posted on May 27, 2026
ПельменьExcellent hotel. The rooms are clean and tidy. The breakfasts are very good. The staff is friendly and always ready to help you with any problems.
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Price per night from:€31
Posted on Apr 22, 2024
geritch
Quite interesting place. It is a residential house where a whole 9th floor is located under the hotel. Sea in 2 minutes walk, also a nearby 24-hour supermarket, a large mall, a lot of restaurants. If you live in the rooms on the left side, you can see the sea, the west side.
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Price per night from:€30
Posted on Feb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night from:€175
Posted on Nov 19, 2024
Aleksandr
This is not a 4* hotel. These are apartments in a residential complex. The room is normal with a balcony, new and quite clean. There is a mini kitchen and a washing machine. There was no drinking water or basic kitchen items (salt, dish sponge, detergent).
The location is good. Next to the sea, a park and a mall within walking distance. The airport is nearby
The breakfasts are modest. For some reason, everything that should be hot is cold. They cook in advance. The only tasty thing is tea.
This is a good 2* apart-hotel.
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Price per night from:€49
Posted on Dec 8, 2025|Standard Double Room
Guest UserVery clean and delicious food
Love the location
I would like to stay again in this beautiful hotel
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Price per night from:€55