Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jan 26, 2026
Guest User
The room lacks a microwave and toaster. There's only a mirror in the bathroom. There's no space for long clothes, such as coats or dresses. There's no coat rack in the hallway, only in the room. There are no bedside lamps, only overhead lighting.
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Price per night from:NZD 162
Posted on Feb 18, 2026|Standard Studio
Marinaaa_009I stayed in these apartments from February 11th to 17th. When I checked in, the room was spotless and smelled amazing! I really liked that I didn't need to talk to anyone before checking in; I could just go straight to my room. The hosts of these apartments provided detailed instructions on how to check in and were always ready to help 🥹🩷. The room has a clothes dryer, iron, hairdryer, dishes, and extra blankets in case it gets chilly. I would happily come back here again! Thank you 🩷🥰
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Price per night from:NZD 112
Posted on Apr 1, 2026
Anonymous User
Excellent hotel! The rooms are clean and have everything you need. Breakfasts are fantastic with a great variety of options at the buffet. The restaurant where breakfast is served has a terrace with an amazing mountain view. The hotel is conveniently located, just a 10-minute walk from the old town, and there's a lovely park with a lake and an embankment nearby. I highly recommend visiting this hotel in Batumi; you won't regret it!
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Price per night from:NZD 191
Posted on May 8, 2026
Guest UserA friend recommended this hotel, and we decided to trust their advice. It's a good hotel with excellent value for money. The location is fantastic – almost in the city center, yet it was peaceful and quiet. Of course, we were there in the off-season. The hotel itself is beautiful and modern. The rooms are comfortable, and the bed was cozy. We opted for breakfast, which was quite varied and served until 11 AM, which was another plus. I was surprised by the absence of toothbrushes and toothpaste in the room. Cleanliness was a 4 out of 5. The staff were polite and welcoming. I didn't take photos of the room itself, only the view from the window and the main entrance.
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Price per night from:NZD 151
Posted on May 19, 2026
Guest UserThe place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance.
The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously.
If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.
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Price per night from:NZD 137
Posted on Jul 3, 2026|One Bedroom Suite With Panoramic View
NIKITAVLWe had issues during check-in. We had booked a suite for a family of four – two adults and two children aged 7 and 12. Upon entering the room, we realized there were no beds for the children. The front desk promised to resolve the issue once, then twice, then three times, and by the fourth time, we had to get assertive. Eventually, sleeping arrangements were made for everyone, but it took us 7 hours of constant reminding. Overall, it's a great hotel with good breakfasts, a gym, and an indoor pool. The cleaning is good, and the staff is polite.
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Price per night from:NZD 445
Posted on Oct 21, 2025
Buerderen
Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible.
The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.
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Price per night from:NZD 139
Posted on Dec 19, 2025|Deluxe Double Room With Balcony
ChessmasterI have spent there 4 days. Check-in 15:00, rather late. Check-out until 11:00, its early, be ready for that as well. The apartments are on the 4th floor of the Steps building. I have arrived by plane. The time to get from the airport to the apartments building is about 40 minutes by foot. Or you may take a bus, though its unclear to me how you may pay it the bus without Batumi card that I had. The weather was rainy about 75% of time. Its a typical winter in Batumi. The wifi was working in apartments well. The cleaning done was every day or at least you are asked whether you need that or not. You need to wait quite some time until hot water at the shower starts. Due to bad weather my plane was postponed. The host did not help me with dealing with it, he just wanted to take 30$ whilst we agreed previously on 13$ by 1 more night by phone. So I had to figure out my new plane ticket and leave in a hurry.
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Price per night from:NZD 86
Posted on Feb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night from:NZD 435
Posted on Jul 5, 2024
Павел Кириленко
Overall a normal hotel, good location. Of the minuses:
- when booking it was stated that parking is free, but it is paid
- there is a construction site nearby, in the morning you will wake up with the builders 😁
- breakfast in a neighboring hotel and very mediocre, I would even say not tasty
- upon arrival, we spent a lot of time searching for payment in the hotel system
- in the morning there was a water outage altogether
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Price per night from:NZD 80