GGuest UserHello,
I would like to commend on how alta d' tagaytay handled our entire vacation.
We stayed there for three days and 2 nights and I could really say that their service is superb, high class and you are really going to get the value of service that you have paid for.
From their very accommodating frontdesk to the food servers and housekeeping staff. They keep on greeting every guest with a smile like it's always their first time to see us everyday.
Their shuttle is also one call away and very fast, not to mention their drivers that are also very polite and knowledgeable. They even provide an instruction regarding the floors of the amenities and restaurants within the building.
As for the restaurants, they have a variety of food that you can choose from. Their breakfast buffet is also magnificent and if I am going to rate the food that we have tasted , I would give it a 10/10
Regarding our room, we had a very relaxing experience. Upon opening the door, you will be welcomed by the classy cleanliness and smell of the air freshener. Make up room requests are also fast accommodated by housekeeping but the most important part that has caught our attention was the complimentary birthday cakes that were provided by the hotel to our 2 daughters. That makes it more magical.
Lastly, the pool is very accessible right beside La Cresta restaurant and they even have a lifeguard to look after your kids if ever. The Jacuzzi has just the right amount of warmness. They even provide laundry bags for your wet clothes (not all hotels provide that) even some of the highest rated ones.
Overall, the view, the staff, the service, amenities and superb all around experience is enough to say that we would definitely return to this hotel.
EEyprilWe had a great stay. My parents especially enjoyed the free activities provided, it added a nice touch to their experience. The staff were quick to respond and consistently helpful, which made our stay smoother and more comfortable. Although there are quite a lot of stairs, it’s worth noting that there’s an escalator available for seniors and persons with disabilities, which is a thoughtful addition. The kitchen was fully equipped with utensils, though most of the plates and mugs were made of hard plastic. If you’re mindful about using plastics in the microwave, I’d recommend bringing your own glassware. Cleanliness could use some improvement. I had to message them about it since my parents are quite particular and while they responded, there were still concerns..two of the beds had oil stains and I wasn’t sure if the linens had been replaced. It would’ve also been better if the glass near the pool and the sliding doors had been vacuumed and cleaned more thoroughly.
Despite these minor issues, I truly appreciated the overall experience and would definitely recommend to my friends. I just hope they continue to maintain and enhance their cleanliness standards moving forward.
GGuest UserRou is truly an exceptional host who went above and beyond to ensure we had a wonderful experience. She was incredibly attentive and assisted us every step of the way throughout our entire stay. She made a point to check in on us regularly to see if everything was okay, and she was always very quick to respond and extremely helpful whenever we had any questions or needed assistance with anything. Her warm and welcoming nature made us feel right at home and completely comfortable the moment we arrived. On top of her amazing hospitality, the place itself was clean and well-maintained. We couldn't have asked for a better experience!