Guest User
August 14, 2024
In April 2024 I contacted the owner of Diana Suites, asking for availability in July 2024. The owner asked me to find Diana suites on Viber and send my request there, as I did. He then sent me a screenshot of my booking, specifying the whole amount due, and asking for a 50% deposit within the next 3 days. At that point I didn’t check that he had made my reservation for Diana studios ( but charged at the price of suites advertised in April). The owner never mentioned that he runs two separate types of accommodation ( studios/ suites) and even today I keep wondering why he decided for me, without making clear which accommodation I preferred, and proceeded with my booking. The moment I arrived with my family, without even showing the room first, he asked us to pay the remaining balance in full. It seemed weird, but we did so. Imagine our disappointment when we realised that our room was in the studios building instead of the suites one. My mistake was that I trusted him in the first place and never double-checked . I had no proof that I was talking about the suites while he was talking about the studios. Honestly, I have been to many different islands in Greece and several capitals in Europe, this is the first time something like this has ever happened to me. A total disappointment!