DoubleTree by Hilton Fiji - Sonaisali Island

The environment is not bad, but the service is really the worst among all the Hiltons I have stayed in. 1. At one point, no matter if I dialed zero or room No one answered the service call for at least half an hour. I have stayed in Hilton hotels so many times, and this situation is really unheard of. 2. The tables in the hotel are not very clean, whether it is the bar or the restaurant. The waiters are really not active in cleaning. 3. There are obviously many waiters in the restaurant by the pool, but they are all crowded by the bar. They don’t care about the situation of the guests at all. They didn’t respond after calling for a long time. 4. The waiter is very passive. I asked him to clean the table four or five times, but he just agreed but didn’t move. The dishes were also very slow. A bottle of corona beer took half an hour to come up. I urged him many times before it came up. 5. As a tropical hotel, I ordered coconuts in the afternoon, but they said they were sold out. I have stayed in the hotel a lot, and I am also a very tolerant person. I never post comments, but this time I really can’t stand it. The hotel on the main island of Fiji is really second-rate scenery and third-rate service. The price-performance ratio is extremely poor. If it is a transition hotel, I personally recommend the gateway by the airport. At least the transportation is convenient and the service is better. (Some employees are still okay, but most of them are not)

酒店好特別，每次都要坐小船先可以出去，有種小島隱世感。 酒店職員都好熱情，大家都好開心，可能係天然小島上既開係，都真係好多小動物同蚊蟲，不過係可接受既范圍內。