Sotetsu Fresa Inn Nagano-Zenkojiguchi

Sotetsu Fresa Inn Nagano-Zenkojiguchi Reviews

Sotetsu Fresa Inn Nagano-Zenkojiguchi

Suehirocho-1356, Minaminagano, Nagano City, Nagano Prefecture, 380-0825, JapanView Hotel Details
Sotetsu Fresa Inn Nagano-Zenkojiguchi
Sotetsu Fresa Inn Nagano-ZenkojiguchiSotetsu Fresa Inn Nagano-ZenkojiguchiSotetsu Fresa Inn Nagano-Zenkojiguchi
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Sotetsu Fresa Inn Nagano-Zenkojiguchi Guest Reviews

4.3/5
Very Good
126 review
Verified reviews
Location4.6
Amenities4.2
Service4.4
Cleanliness4.2
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All reviews(126)
Positive reviews(25)
Reviews with photos/video(8)
Convenient location(13)
Awesome stay(11)
Great location(10)
Clean and tidy(6)
Friendly host(6)
Negative reviews(1)
S-Echo
Comfort Single Room Non smoking
Stayed in Jun 2024
Solo travelers
6 review
4.2/5
Very Good
Posted on Jun 7, 2024
The hotel has a convenient location near the train station, and there's a Lawson on the first floor. However, the bathtub was dirty.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Nagano Station Zenkoji-guchi.We would also like to thank you again for taking the time to write this review.We take your comments very seriously and will make every effort to improve our services.Sotetsu Fresa Inn Nagano Station Zenkoji-guchi
Guest User
Superior Twin Room Non smoking
Stayed in Apr 2024
Couples
2 review
4.2/5
Very Good
Posted on Apr 29, 2024
About 5 minutes walk to the train station and restaurants, but it’s a bit strange that the hotel is located on partial floors of a building. The area is easy to travel with public transport; it only took 15 mins on the bus to the Temple. The staff were helpful during check in. The room is big but old, and the bed sheet got stained, the pillow is quite comfy though. Overall it worths the money considering the location.
Response from Property: Thank you for staying at our hotel and for your review. We are very happy to hear that you liked our services. We will do our best to satisfy you even more. We look forward to serving you again.
Eng Kiat
Comfort Single Room Non smoking
Stayed in Nov 2023
Solo travelers
14 review
4.5/5
Great
Posted on Dec 20, 2023
Sotetsu fresco inn Nagano is located just 5 mins walk from Nagano high speed train station. It is easy to visit tourist places like zenkoji temple (walkable distance) and snow monkey park (take tour bus behind train station). There is a sheltered overhead bridge to the hotel. The hotel is also located near many eating places (local and international ones like Starbucks and KFC) and malls (many of them selling local produce). It’s not hard to find places to eat and shop for all meals. The service in the hotel is good too. Staff will greet you the moment you enter the lobby and are quick in responding to your request. The toiletries are placed in the lobby and not in the room. Hence you need to take what you need before going into your room. The room is small and the bed and pillows are soft (does sink in a bit). The window is frosted so you cannot see the outside. You will probably get a decent rest if you are staying just 1 or 2 nights. But for more nights, perhaps the room is a bit too claustrophobic as there is no room to place to place the luggage and any other accessories you may bring along. There are also only a few local channels on TV. It was cold during winter at about 3 degrees. Thankfully the room and shower heater is effective and comfortable. Check-in and out is fast as I just need to insert my room card into the machine. Overall it’s a great experience and you are definitely getting more than the price you paid for.
6/13
Response from Property: We are very sorry for the delay in replying to you.Thank you very much for staying at Sotetsu Fresa Inn Nagano Station Zenkoji-guchi.Based on the reviews we received from our guests, we have replaced the window glass.Please stop by again when you visit Nagano.Sotetsu Fresa Inn Nagano Station Zenkoji-guchi
Rob
Comfort Single Room Smoking
Stayed in Apr 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The hotel was right across the street from the station which made it very convenient. There were also a lot of food options. . The room was modern, clean and quiet. And the staff was friendly and courteous.
Response from Property: Thank you very much for choosing our hotel.We would also like to thank you again for taking the time to submit your evaluation of our hotel.We will continue our efforts to improve our services.We look forward to welcoming you again.
Elena
Comfort Single Room Non smoking
Stayed in Dec 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jan 8, 2024
Small but comfy room. And good location near Nagano station.
Response from Property: Thank you very much for using our hotel. I am very happy to receive your compliments. We will continue to make efforts to improve our services. We look forward to seeing you again soon. Sotetsu Fresa Inn Nagano Station Zenkoji Exit
Megan
Twin Room
Stayed in Dec 2023
Family
23 review
5.0/5
Outstanding
Posted on Dec 15, 2023
Went with my mother and was happy with how close it was to nagano station. Staff were friendly and helpful. Check in was easily done via a machine on the premises. They had a lovely selection of complimentary drinks at the check in area. Fuss free and with lawson just downstairs.
Guest User
Superior Twin Room Non smoking
Stayed in Apr 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Apr 22, 2024
I made a reservation for the Nagano Marathon. I was lucky because a twin room was available at a discount. It was close to the station, the shower had great water pressure, and the bed was comfortable! There is a convenience store on the first floor, but there is also a Seiyu nearby, so it is a really convenient location. If I had to complain, it would be that the elevator had to go through the front desk, which I thought was a bit inconvenient.
Original TextTranslated by Google
Response from Property: Thank you very much for using the Sotetsu Fresa Inn Nagano Station Zenkojiguchi the other day. We are very happy that you were satisfied with both the price and the location. Please stop by again when you come to Nagano. We look forward to seeing you again.
Man Wai Aaron
Economy, Semi-Double with Bath
Stayed in Dec 2023
Couples
10 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The location is very convenient and parking is convenient. The location is also considered a central area, and there are many shops around it. It is very convenient to buy food. The hotel environment is fashionable and technological, and you can come again. 
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Response from Property: Thank you very much for staying at our hotel. We are very grateful for your kind words. We will continue to make efforts based on your opinions. We look forward to welcoming you again. Sotetsu Fresa Inn Nagano Station Zenkojiguchi
Comfort Twin Room Non smoking
Stayed in Jan 2024
Family
9 review
4.5/5
Great
Posted on Feb 5, 2024
Very close to the station
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel. We appreciate your review. We look forward to seeing you again. Sotetsu Fresa Inn Nagano Station Zenkojiguchi
Guest User
Comfort Single Room Non smoking
Stayed in Mar 2024
Family
9 review
2.7/5
Posted on Mar 24, 2024
An older hotel with a good location, not far from the station. However, the follow-up maintenance of the facilities was not followed up, the breakfast was also very poor, and the stay was not good.
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Response from Property: Thank you very much for your recent visit to Sotetsu Fresa Inn Nagano Station Zenkoji-guchi. Also thank you for your valuable opinions. However, we are very sorry that we were unable to meet your expectations this time. We will continue to improve our services based on your feedback. We take your feedback seriously and work hard to improve our services to your satisfaction. We look forward to the opportunity to serve you again.
Guest User
Twin Room
Stayed in Feb 2024
Family
6 review
4.2/5
Very Good
Posted on Mar 8, 2024
The location is ideal. It takes about 2 minutes to walk to and from Nagano JR Station. It is also convenient to Zenkoji Temple. It can be reached by walking along the road. There are many restaurants nearby, which is convenient and fast, and there is also a 24-hour supermarket.
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Response from Property: Thank you very much for choosing our hotel. We are very happy to receive your compliments. We will continue to work hard to provide you with better services. We look forward to your visit again.
Hataichnok
Superior Twin Room Non smoking
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Convenient transportation, very close to JR Nagano Station, spacious room, near many restaurants.
Original TextTranslated by Google
Response from Property: Thank you very much for using our hotel. We would also like to thank you for taking the time to leave a review. All of our staff are very happy to hear that you had a comfortable stay. We will continue to work on improving our customer service so that our customers will be satisfied, so please come and visit us again if you are in the area. All of our staff look forward to welcoming you.
Guest User
Economy Semi Double with Bath-Non Smoking
Stayed in Jan 2024
Friends
2 review
4.7/5
Amazing
Posted on Mar 11, 2024
Overall, it's pretty good. The service attitude is good. The breakfast is good. The most important thing is that it's so close to the station. It's just that it was difficult to find a seat at the beginning.
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Response from Property: Thank you very much for choosing our hotel. We would also like to thank you again for your review. We will continue to work hard to improve our services. We look forward to your visit again.
Zhengxiansheng
Twin Room
Stayed in Jan 2024
Friends
3 review
5.0/5
Outstanding
Posted on Feb 7, 2024
The location in the city center is very convenient, the room is very clean, there is a convenience store on the ground floor, next to the station, and there are many restaurants. The parking lot is at the back, which is convenient. The only provocative thing is that the rooms in Japan are very small.
Original TextTranslated by Google
Response from Property: Thank you very much for using our hotel. We also appreciate your positive feedback. We will continue to strive to provide even more satisfying service. We look forward to welcoming you again. Sotetsu Fresa Inn Nagano Station Zenkojiguchi
Guest User
Twin Room
Stayed in Jan 2024
Couples
6 review
4.7/5
Amazing
Posted on Jan 11, 2024
Just opposite the station, really convenient! The price was expected to be on the small side, so it was acceptable.
Original TextTranslated by Google
Response from Property: Thank you very much for using our hotel. We are very grateful for the high evaluation given to the location. All our staff look forward to welcoming you again. Sotetsu Fresa Inn Nagano Station Zenkojiguchi