I did not mind that the facilities were outdated. My initial disappoint was from the cramped bath and toilet. The toilet seat was right behind the bi-fold bathroom door. But it was still okay. After all, it was cheaper than other hotels and we booked it because it was just a few steps away from a subway station and a kombini. However, upon checking out, one receptionist seemed to have changed how he interacted with us. We checked out at 10am and headed to Don Quijote to shop before our flight. We were at Takayama the previous days so it was our only chance to really shop. I was at the lobby, adding items I have just bought, into my luggage. It took me a while because I was making sure my checked-in luggage and carry-on wouldn't go over the weight limit. In fairness to him, he gave me 5 more minutes and explained that guests would be arriving at 3pm. I understood how it would be an unpleasant sight to other guests. I have just locked my luggage, when he approached me and said ”take outside. 5 minutes already. keep your promise” I apologized and nodded. I was picking up the shopping bag on the couch, when he came closer and shooed me away. So I explained, ”Im just making sure I do not leave any mess” and proceeded to moving the luggage by the door (not in the doorway). My friends were at the convenience store nearby, and I was moving our stuff 1 to 2 bags at a time. The receptionist said, ”everything, everything!” I kept quiet and conitinued moving the bags aside. But then he wouldn't stop saying it even though I was still moving the other luggage. So I said, ”I am moving it. I cannot move all of them all at the same time” Whenever he would approach me, I'd be nervous not knowing whether he would help or toss the bags. But he would just shoo me away. The receptionist told me to ”take everything outside” so I moved them outside the hotel, without blocking the entrance. He said, ”no, no. take them to train station” I was stunned. I even heard him say ”gaijin” to his colleague. When my friends saw me, they hurried towards me because they were wondering why I was outside waiting with all our stuff. They were already taking their suitcase and we were about to leave, when he approached again to tell us to leave. I've stayed at different hotels, Airbnb units, cheap and expensive, in different countries; but this is the only time that I've felt nervous and angry at the same time, and have received terrible treatment.
Very Good
62 Reviews