To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(58)
Positive reviews(47)
Guest User
One Bedroom Luxury Suite
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 7, 2024
The whole place is excellent. Everytime I am in Nairobi I’ll be staying there.
Guest User
Three Bedroom Luxury Suite
Stayed in Jun 2024
Business travelers
54 review
4.0/5
Very Good
Posted on Jul 18, 2024
This hotel was recommended by a friend on a business trip. The hotel's security measures are very good. It's next to a shopping mall and is very convenient. It's just a short walk to Chinatown for dinner.
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Martin3715
Two-Bedroom Luxury Apartment
Stayed in May 2023
Business travelers
25 review
5.0/5
Outstanding
Posted on May 27, 2023
Unexpectedly big!!! I don’t know who arranged the adjustment. I had one bedroom and one living room, and it was turned into a super large three bedrooms and two living rooms. Neat, fully equipped apartment, including microwave, oven, refrigerator, tableware, kitchenware, pots, parking lot downstairs, tight security, visitors need to verify their identity before entering, Nairobi apartment ceiling.
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Hanpeiyu🔆
One Bedroom Luxury Suite
Stayed in Jun 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Sep 16, 2023
Very satisfied with the stay experience
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Guest User
Stayed in Sep 2024
Family
4.0/5
Very Good
Posted on Sep 1, 2024
Nice place for vacation, friendly and very helpful staff day or night. Modern facilities but tennis court unavailable, only available outside space is by the pool. I booked this place as my 12 years old son loves playing his football outside only to be informed yaya did not have access to the play area when we got there.Properties rooms are generous but lack full length mirror. Only mirror is in the bathroom and mists after a shower. A mirror in the bedroom would be appreciated. The rooms where not very sound proofed as there was on going construction outside the residence that could be easily heard from inside the rooms.
sbanzu268331
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 25, 2024
The apartment was very clean, well decorated and well equipped. What's more, there's a shopping center nearby (1 minute away) where you can do some shopping and eat. As we were just passing through, we found this very interesting and practical.
Response from Property: Dear sbanzu268331, Thank you for sharing your experience! We're delighted to hear you enjoyed the clean, well-decorated apartment and found the nearby shopping center convenient. We hope to welcome you back on your next visit! Warm Regards from all of us!
Stella W
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 22, 2024
There is no better choice for a family friendly, secure, convenient and fantastic stay! My family and I felt welcome, safe and comfortable. The staff go above and beyond (Special mention to Ruth, William, Jacinta, Anthony and Mary as well as the fantastic security staff and all other staff we came across.) The booking and check in process was seamless and we will definitely be back. This is currently our place of choice for future stays in Kenya for the foreseeable! Thank you, Team!
Response from Property: Dear Stella W, Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a fantastic stay with us and felt safe and comfortable throughout your visit. Our team, especially Ruth, William, Jacinta, Anthony, Mary, and the security staff, will be delighted to hear your kind words. We can't wait to welcome you back on your future trips to Kenya. Thank you for choosing us as your home away from home! Warm regards from all of us!
Beatrice K
Stayed in Aug 2024
Business travelers
5.0/5
Outstanding
Posted on Aug 15, 2024
The facility is extremely clean and their services are exceptional starting with the customer service at the reception to the sales , and the service team. I and my team have no regrets visiting Yaya Hotel and Apartment and I would visit again and again As I truly got value for my money.
Response from Property: Dear Beatrice K, Thank you for your glowing review! We're thrilled to hear that you and your team had an exceptional experience with us. Our staff takes great pride in providing top-notch service, and we're delighted that you felt the value of your stay. We look forward to welcoming you back to Yaya Hotel and Apartment time and time again! Best regards, Miller and the Yaya Team
Getaway34580084525
Stayed in Aug 2024
Business travelers
4.0/5
Very Good
Posted on Aug 13, 2024
The rooms are very spacious rooms and unique in colour and interior paintings. Very convenient location next to the mall. The staff are very friendly and helpful. I would definitely stay with you and recommend you to friends during their stay in Nairobi. I
Response from Property: Dear Getaway34580084525, Thank you for your lovely review! We're thrilled to hear that you enjoyed our spacious, uniquely designed rooms and the convenient location next to the mall. Our team is always here to make your stay as comfortable as possible, and we're delighted that you'd recommend us to your friends. We can't wait to welcome you back on your next visit to Nairobi! Best regards, Miller and the Yaya Team
Assegid K
Stayed in Aug 2024
Solo travelers
5.0/5
Outstanding
Posted on Aug 10, 2024
Starting from the management, through the reception, including room service and security staff, all are very professionals. Helpfulness of the staff and cleanlines of the rooms are amazing! My experienc with YAYA Hotels and Apartments is awesome!
Response from Property: Dear Assegid K , Thank you for the enthusiastic review! We're thrilled to hear that you had an awesome experience with us and appreciated the professionalism and helpfulness of our team. Your kind words motivate us to keep delivering top-notch service. We can't wait to welcome you back to Yaya! Best regards, Miller and Team Yaya
edithlV2433AU
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 7, 2024
We felt like home at Yaya. Their biggest asset is the staff, caring - professional - service-minded. But then also the spacious apartments, the pool, the gym and the free-of-charge laundry room were fantastic! The mall just metres away, which includes a supermarket, was really handy; allowed us to bring exotic goodies home, buy clothes, books and Africa souvenirs at decent prices.
Response from Property: Dear Mirta Edith, Thank you for your heartwarming review! We're delighted to hear that you felt at home at Yaya. Our staff takes great pride in providing caring and professional service, and we're glad they made such a positive impression. It's wonderful that you enjoyed our spacious apartments, pool, gym, and complimentary laundry facilities. Having Yaya Centre just meters away is indeed a great convenience for our guests. We hope to welcome you back soon for another fantastic stay! Best regards, Miller and Team Yaya
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 3, 2024
The staff are very hospitable and I loved how the rooms are very spacious and modern furnishings. I loved the location of the apartment how it is near Yaya centre where you can do your shopping and also a variety of restaurants for your meals. Nice. Place to be.
Guest User
Stayed in Aug 2024
Other
4.0/5
Very Good
Posted on Aug 3, 2024
Being my first time in Nairobi for business the place is beautiful and I would love to be back.The service was excellent, the environment was conducive, the staff were good and welcoming, and very approachable. You would think that being in Yaya the place might not be quiet but it's really a good place when you want to have your own me time. Loved the place
Relax01160896958
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 2, 2024
Very convenient location with the Yaya Centre next door. Front staff incredibly warm and welcoming. Apartment exceeded expectations. Great place for the six of us to hunker down between safaris in Uganda and Kenya/Tanzania. Our routine was to get coffee and pastries every morning from ArtCaffe next door.
Response from Property: Dear Relax01160896958, Thank you for your wonderful review! We're thrilled that our convenient location next to Yaya Centre and our welcoming front staff made your stay enjoyable. It's great to hear that the apartment exceeded your expectations and provided a perfect base for your group between safaris. We're glad you enjoyed your morning coffee and pastries from ArtCaffe too. We look forward to welcoming you back on your next adventure! Best regards, Miller and Team Yaya
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 2, 2024
Had an amazing stay. Convenient and secure location that’s just next to a mall. Incredible staff that were all kind, welcoming, professional and did their best to accommodate all of our requests. The apartment itself was quite cosy and spacious.