At JW Marriott Nairobi, world class amenities and a convenient location on Chiromo Lane allow you to pursue your passions in style. The iconic hotel tower with magical views of the city offers proximity to top local attractions. The hotel features 315 luxurious guest rooms, 51 serviced apartments, outstanding event and business facilities, carefully curated restaurants and bars and a haven of health and relaxation at the Spa by JW. The beauty of the African savannah coupled with elegant design makes it a perfect destination.
GGuest User2024.09.09
The hotel is new and beautiful, the rooms are clean and comfortable, the breakfast and dinner are delicious, and the staff is warm and thoughtful. The hotel is in a good location, about a ten-minute walk from the Kenya National Museum, less than half an hour by highway from the Kenyatta Airport, and it is also convenient to take a taxi to the Giraffe Conservation Center and Karen's House. We went in and out of Nairobi during our trip to Africa, and chose to stay at JW Marriott both times. Safe and comfortable. Recommended.
Central Business District | 17.06km from Jumia Acapella salon PUS
With a stay at The Sarova Stanley, you'll be centrally located in Nairobi, within a 15-minute drive of Nairobi National Park and Thika Road Mall. This luxury hotel is 0.3 mi (0.6 km) from Jeevanjee Gardens and 0.4 mi (0.6 km) from National Archives.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a sauna. This Victorian hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite at Pool Deck Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Nairobi? This hotel has 2443 square feet (227 square meters) of space consisting of conference space and 9 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 212 air-conditioned rooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
GGuest User2023.07.18
There is welcome fruit upon arrival at the hotel, and the service staff are also very enthusiastic about introducing the facilities in the room. The room is relatively large, and all the equipment is a bit old, with a sense of age, but the lights are dim, and I personally prefer brighter ones! The hotel does not have disposable supplies such as toothbrushes, but disposable slippers! The bathtub in the bathroom is very small, and the whole bathroom is quite tight! You can hear the sound of dripping water next door. The sound insulation effect is average, and you can hear speeches in the aisle clearly. The floor is not high. At 1.8 meters, you may feel that Mount Tai is overwhelming!
Restaurant services are also available, but there are very few cuisines! The gym is also very small, and the swimming pool is okay, although it is not big, it looks good and clean! The restaurant on the fifth floor has average dishes!
The location is in the center of the town, but it's not safe here, you can't go out at night, the hotel service staff will also advise you not to go out, you must be accompanied by a man when you go out during the day, and don't expose your jewelry, etc. Because it belongs to the town, the location is good, but the staff is responsible. If you call a car from the hotel to the designated place, then this trip is no problem! If you like to go shopping and eat at night or be close to the supermarket, it is recommended to live near the sarit center, where it is relatively safe during the day and night, and it is also a new area where almost all the bosses in the town live in this area!
With a stay at Pan Pacific Serviced Suites Nairobi in Nairobi (Westlands), you'll be within a 15-minute drive of Yaya Centre and Thika Road Mall. This luxury aparthotel is 7.5 mi (12 km) from Nairobi National Park and 0.8 mi (1.3 km) from University of Nairobi.
Take advantage of recreational opportunities offered, including an outdoor pool, a steam room, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a reception hall.
Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and extended parking is available onsite.
Make yourself at home in one of the 128 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and ovens. 43-inch Smart televisions are provided, with satellite programming available. Conveniences include safes and desks, and housekeeping is provided daily.
2024.12.04
The rooms from higher floors have great view of the city and the park, the rooms are really well built and very well furnished and the kitchen and its equipments are really well stocked, apart from that nothing else to expect I had a very bad experience in the Hotel, on Saturday Night / late evening around 8.30 i met with a small accident while closing the sliding doors of the balcony, my finger was bleeding and my wife called the Reception and told her about the incident and asked them to send it ice immediately but after 15 minutes they called back and said that ICE if they provide to room will be charged room service charge,!!!! Can you believe it???? Had it been an major incident what would have happened, they would have asked me to pay for the even calling Ambulance The following day at 8.55am we asked for creamer till 9.35am when we left the room it wasn't delivered People coming for long stays it very ideal but for people coming with families or small kids or old people it's not recommended The entry to the room is very confusing and a long walk, you enter reception wing take a lift to L floor which is basically 6th floor, later cross over to another wing and take the lift past the kitchen door which can be a bit difficult Also when you crossover to another wing there is no provision of umbrellas, if it's raining it's your problem, in many hotels they provide Umbrellas to go from one end to another if it rains
Outstanding
63 reviews
4.6/5
Price from
₹ 8,370
per night
Check Availability
You Might Like
Hotels With BreakfastHotels With Twin RoomHotels With 1 Double BedHotels With Swimming PoolHotels With Free Cancellation
Central Business District | 17.22km from Jumia Acapella salon PUS
With a stay at Nairobi Safari Club by Swiss-Belhotel in Nairobi (Nairobi Central), you'll be within a 15-minute drive of Yaya Centre and Nairobi National Park. This family-friendly hotel is 7.7 mi (12.4 km) from Thika Road Mall and 0.3 mi (0.4 km) from City Market.
Relax at the full-service spa, where you can enjoy massages and body treatments. You're sure to appreciate the recreational amenities, including a nightclub, a health club, and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at Safari, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 146 individually furnished guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
GGuest User2024.08.19
The room is very big and comfortable! I highly recommend it. If you are on a business trip here next time, this hotel is my first choice! It is very important to stay comfortably when going to such a far place. I recommend it!
With a stay at PrideInn Azure Hotel Nairobi Westlands in Nairobi (Muthangari), you'll be within a 15-minute drive of Yaya Centre and Nairobi National Park. This hotel is 8.6 mi (13.8 km) from Thika Road Mall and 0.7 mi (1.1 km) from Sarit Centre.
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at Lime Light, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.
Make yourself at home in one of the 164 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
GGuest User2024.08.16
Very good hotel, this should be considered a high-end hotel in Kenya, the service is also OK, next time if I go on a business trip, I will choose this hotel again
Located in Nairobi (Kilimani), Sarova Panafric Hotel is within a 15-minute walk of Uhuru Park and Nairobi Gallery. This spa hotel is 1.3 mi (2.1 km) from Kenyatta International Convention Centre and 2 mi (3.3 km) from Yaya Centre.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Nairobi? This hotel has 2325 square feet (216 square meters) of space consisting of conference space and 6 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 176 air-conditioned rooms featuring LED televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
GGuest User2023.12.25
This trip, Trip.com [ Lidagong ]. The flight booking is a flight that can't be found at the airport, and the airport staff helps to find all kinds of things. Finally, I found that the flight issued by Trip.com may be another airline, but fortunately, I finally left. To Kenya, at night to the hotel, the front desk told me that there was no reservation message. Fortunately, the customer service was still at 2:30 in the morning. After half an hour, the problem was dealt with. It was said that it was a system reason. I wanted to roll my eyes. The front desk said that I just received the agent's reservation. I don't want to talk to Trip.com about ].
Domestic can be said to be the four-star standard of the hotel more than ten years ago, clean and tidy, no toiletries and disposable slippers. The sound insulation is relatively poor, the glass windows are not closed, and the wind will be very loud. The staff is very good, the meeting will be very warm to say hello, will take the initiative to help solve the problem. Breakfast is OK, can eat enough, it is estimated that the restaurant is darker, resulting in not much appetite to see anything. There are not too many types of fruit every day, and pineapple is very sweet. The surrounding location is also safe, very close to the taxi.
With a stay at Swiss Lenana Mount Hotel, you'll be centrally located in Nairobi, within a 15-minute drive of Nairobi National Park and Thika Road Mall. This spa hotel is 0.9 mi (1.4 km) from Uhuru Park and 0.9 mi (1.5 km) from Central Park.
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, including a nightclub, an outdoor pool, and a steam room. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy local and international cuisine at Swiss Cafe Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 140 guestrooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
GGuest User2021.09.09
Best service ever. Friendly staff and very welcoming. Safe area, clean and very nice breakfast which is made for you as like it personally. The staffs are very nice people. They do everything you would like you'd ask. ASAP! Thanks to all staff working there from the guards to chefs to the receptionist. Especially receptionist Ann and others who are working at night. I will book this hotel every time I'm going to be visiting Nairobi and also the hotel is very safe for your valuable staffs. there's a safe at the room but your other bigger stafs like laptobs are also safe Thanks, Ann and Others that work mostly at night. You guys made my vacation unforgettable.
With a stay at Swiss-Belinn Nairobi in Nairobi (Kileleshwa), you'll be within a 15-minute drive of Yaya Centre and Nairobi National Park. This hotel is 9.9 mi (16 km) from Thika Road Mall and 1.8 mi (2.9 km) from Lucky 8 Casino.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 89 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
2024.12.17
My recent stay at Swiss-Belinn Nairobi was fantastic. The staff were incredibly friendly and helpful, ensuring my comfort throughout. The serene environment provided a perfect escape from city life, and the well-maintained grounds added to the relaxing atmosphere. My spacious, spotless room felt like a true home away from home. Dining was a delight with diverse, flavorful options, especially the local dishes. The hotel's facilities, including a well-equipped fitness center, were excellent. The experience left me thoroughly impressed, and I highly recommend this hotel to anyone visiting Nairobi.
Located in Nairobi (Lang'ata), Argyle Grand Hotel Nairobi Airport is within a 15-minute drive of Uhuru Park and Sarit Centre. This luxury hotel is 11.1 mi (17.9 km) from The Aga Khan University Hospital and 12.2 mi (19.6 km) from Yaya Centre.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a steam room. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Nairobi? This hotel has 6545 square feet (608 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 231 individually decorated guestrooms, featuring minibars (stocked with some free items) and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
KKelkoo2024.02.19
On the day I arrived - they seemed to have been facing electrical problems for past week. So lifts, doors, and electricity in rooms were not working properly. It appeared to have been resolved on the day I left.
I booked because of closeness to airport and train station. They offer complimentary pick up and drop off. They were very nice to offer a late checkout until I left for the airport.
Has a big gym, a nice pool and pretty good breakfast. Be aware that there is literally nothing around the hotel - so you can’t really go for a walk or just go grab something to eat.
With a stay at Yaya Hotel and Apartments in Nairobi (Kilimani), you'll be steps from Yaya Centre and a 3-minute drive from Nairobi Hospital. This aparthotel is 1.4 mi (2.3 km) from Royal Nairobi Golf Club and 2.1 mi (3.5 km) from Arboretum.
Don't miss out on recreational opportunities including a 24-hour health club and an outdoor pool. Additional amenities at this Art Deco aparthotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. English breakfasts are available daily from 6:00 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 70 guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your memory foam bed comes with Egyptian cotton sheets. Wired and wireless internet access is complimentary, while 49-inch Smart televisions with satellite programming provide entertainment. Bathrooms have deep soaking bathtubs and complimentary toiletries.
MMartin37152023.05.27
Unexpectedly big! ! ! I don't know if it was arranged. I have one bedroom and one living room, which has become an oversized three bedrooms and two living rooms. Clean, well-equipped apartment, including microwave, oven, refrigerator, tableware, kitchenware, pots, parking lot downstairs, security is tight, visitors need to verify their identity to enter, Nairobi apartment ceiling.
Excellent
63 reviews
4.5/5
Price from
₹ 8,709
per night
Check Availability
See all Hotels near Jumia Acapella salon PUS
Top Pick Hotels near Jumia Acapella salon PUS
See all
Check out our most booked hotels near Jumia Acapella salon PUS from the past 30 days!
No.1
4.6/5
4 review
Stardom Hotel
Kasarani, Nairobi | 5.73KM from Jumia Acapella salon PUS
"Good Location"
Select dates to view prices
No.2
0.0/5
0 review
Kimbo Pefa Guest House
Nairobi | 3.79KM from Jumia Acapella salon PUS
"Good Location"
Select dates to view prices
No.3
3.7/5
8 review
Sportsview Hotel Kasarani
Kasarani, Nairobi | 6.42KM from Jumia Acapella salon PUS
"Good Location"
Select dates to view prices
No.4
5.0/5
0 review
Lux Suites Royal Suburbs Apartments
Nairobi | 6.8KM from Jumia Acapella salon PUS
"Good Location"
Select dates to view prices
No.5
4.0/5
52 review
Safari Park Hotel
Nairobi | 7.84KM from Jumia Acapella salon PUS
"Good Location"
Select dates to view prices
No.6
3.0/5
2 review
Guest House Hotel Chrisna - Hostel
Nairobi | 8.87KM from Jumia Acapella salon PUS
"Good Location"
Select dates to view prices
Latest Reviews for Nairobi hotels
See all
Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.7/5
Outstanding
Hotel is located in a very nice calm surrounding with a lot of green forested landscape. But the hotel is not providing a 5 star experience. Hotel security at entrance is a total mishap, and who knows why such a painful experience was even created. I understand the importance of safety, but my goodness this is excessive! It’s almost like you at entering a military facility. A main wall looking entrance opening, followed by a comprehensive security check. You have to get out of your car on slippery-slope, walk up a ramp in zig zag, through a metal detector, scan your bags, while the car then proceeds and waits for you when you are done. The driver does not have to go through this procedure, as the driver is considered harmless I guess ? Then another gate opens up! It’s laughable and doesn’t feel like a hotel experience at all which should be your first impression! Another very challenging situation is to actually get around the hotel. You have to guess where you are going as the Signages are either lacking or placed in wrong locations. They are color coded somehow which makes it even more difficult to comprehend with over cluttering. While the room is pleasant, there were amenities not checked prior to check in. The coffee machine wasn’t working, no laundry bag in the room, missing iron and iron board , and when asked they had run-out! Breakfast was fresh, tastes good but takes very long time to be served. A simple egg dish takes over 30min. Your coffee 10min. Pool was cold which is unfortunate and only the brave would take a dip. Finding the gym is an exercise in itself, no gym sign, I guess the idea is warm up by spending time figuring it out! Overall a disappointment.
Excellent customer service from Rahab our front desk official. The room was great 😊 spacious, we enjoyed the hot tub. Dinner was average but the breakfast was superb. Experienced fresh air at the skywalk. Very beautiful hotel. Will definitely come back soon.
GGuest UserI stayed in this hotel for 10 nights on 07 March 2024. The room were very clean I even left a tip for the room cleaner for the first time in my life. Really, Everything was lovely, breakfast, food on rooftop restaurant and the staff were very friendly and helpful. Definately I will be coming back.
Happy customer, Kate😃
MMssyKayThis is the best hotel I’ve ever. I could go on and on who it how great it is. The room came with a huge sitting area and had the skyline of Nairobi at night. It had a washing machine , iron, two TVs (one in room and one in lounge room), a full kitchen with dish washer , microwave , coffee maker, stove , oven , refrigerator, cutlery, bar table counter and chairs. The room had the most comfortable bed ever. I slept like a baby.
The hotel also had a heater outdoor pool unfortunately I wasn’t able to use it as it was a work trip and I was busy.
The restaurant had the most delicious buffets and the staff are great. Customer service was excellent.
SSylIt was my first time to stay EKA. I arrived 8 hours before check-in time, having made a booking for one night. Unfortunately, my connection flight was on the same day, meaning that I wasn't spending a night in the Hotel. So grateful to have been allowed early check-in at no additional cost. A plus on flexibility of hotel management. Staff were generally warm, professional and willing to help. I will certainly be back!
LLUYUWithout the service awareness of the five-star hotel, I clearly stated that the room set for the second night was higher than the first night, and the money cost hundreds of dollars, not to say that the two rooms are the same. Since the same, why are the two room types and two price points? I won't choose this brand next time, it's too bad.
GGuest UserThe location is convenient. It is very convenient to call Uber. You can choose to start at Boma Hospitality college, which is a hotel management college. It is a business affiliated to the hotel group. You can see many uniformed students passing through it every day.
朝朝海暮梧Anthony, a trainee at the concierge, was super friendly and helpful. Super professionalism made my stay rewarding. The breakfast was very good but the room wifi was very weak and cannot be connected. Location is great and restaurant Kilimanjaro, riverside shuttle station are within walking distance.
MMaz686We checked in after arriving in Nairobi. The staff at hotel were really polite especially at the front desk. We were able to exchange money which was great and saved us the hassle of searching for another place.
We wanted to go to the Masai Market and asked the concierge how much it would cost for them to organise a car. It was extremely overpriced at $40 for a return journey. We ended up downloading the uber app and paid around $8 dollars for a return trip! Definitely useful to download Uber!
The room was clean enough and we had a great night's sleep as we were shattered from the journey.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.