Namur Spa Hotels

From the outset I have to say that at the Mercure hotel in Namur the food was fine and the staff wonderful. We arrived in Namur on a Sunday evening and parking was not easy to find. In the end we used the car park next to the hotel / ******, thankfully only half-price for hotel guests. That evening we eat in the hotel. My wife and myself had two courses, she had a starter and main and myself a main course and desert. The house red was very mediocre. Evidently the hotel, like many in the tourism / hospitality business, had a shortage of staff. Evidenced by the awkward silences of the diners as they looked pleadingly towards the serving hatch. We saw the video loop on holiday adverts at least six times. Make the adverts longer and or the service quicker. Just after the two-hour mark a spoon arrived. Some 10 minutes later it was accompanied by a rhubarb tartlet. A word of advice for the staff, please serve a tartlet with a spoon and a knife. The result of cutting the tartlet with a spoon results in two halves flying off in opposite directions. On a more serios note the excellent showers do need a non-slippery base. For all the criticism above we would stay again at the Mercure Namur. Everything else including TV stations was fine.

We booked this stay to celebrate our Anniversary. We choose the royal package so we could enjoy the wellness, dinner and breakfast all in one. I had emailed the hotel in advance that it was our anniversary and they said they usually don't provide extras with such occassions but they were willing to have a bottle of wine ready in the room. Unfortunately we never did receive that. Wellness was a nice addition to the package. Jacuzzi, sauna, infra red and showers. Good enough to use for an hour. Dinner was the high point of our evening. The dishes were delicious and nicely plated. 5 courses of amazing skill and flavor. I would come back soly to eat in this restaurant!!! Room was comfortable, clean and spacious. Everything your expect of a 4 star hotel. Mini bar, amenities etc The only reason I can't score this experience more then 3 stars is because of the breakfast. In my opnion (with experience staying in hotels over the world like USA, Canada, UK, Morocco, Lebanon etc) this was not a 4 star experience. The overall selection is very limited. The deli meats were only consisting of pork so we could not eat from it. Some salmon would have been a nice addition. I never in my whole life have had to fry, bake my own eggs in a 4 star hotel. This is one the weirdest things I have experienced. Me standing at a stove making my own eggs while paying well over 300 euro for a nights stay. You really need to up your game when it comes to breakfast. At least get a chef to provide nicely made omelets, scrambeld eggs etc. There are only 30 rooms so you could provide such an excellent standard if you put in the effort. The breakfast buffet area is also very dark and small. Kept bumping into people and let's not start about the very slow coffee machine. Overall the stay would have been perfect if we didn't have to check out with the experience of such a bad morning. Hopefully this is something you can improve on then it would be 5star