Guest User
October 8, 2024
I originally booked a room for two days. On the morning of the 7th, I paid for two days of breakfast first, and then wanted to upgrade the tatami on the second day to a premium king-size bed, so I didn't have to move rooms. On the morning of the 7th, the tall receptionist said that I should pay the difference for a king-size bed room and then upgrade it for me. The next day was the 8th, and the rooms were not in short supply, so I was quite satisfied with this solution. As a result, the short receptionist glanced at the tall one and said: If you want to do that, I will pretend that I know nothing, and don't ask me. The tall one was probably not familiar with the operation, and was stunned and asked: What should I do if she does this? The short one said: Let her pay the difference directly, and she can't upgrade. I stood next to her, and she didn't communicate with me, just chattering loudly. It was also her when I arrived on the 6th. I said that I had made a note that I wanted an extra quilt, and now I can send the room. Before leaving, she called to ask for the quilt. When I returned to the room at night, the quilt was still not there, so I had to ask the auntie in the corridor for it... I only had breakfast for one of the two days, and I didn't want the fee. This attitude and service were unacceptable. Anyway, they didn't need me as a guest, so I canceled the next day's breakfast and moved to another place.
Original TextTranslation provided by Google