The Wauwinet Nantucket

Special Place Awesome hotel in a quiet, beautiful part of Nantucket. The staff and facilities are fantastic, highly recommend.

Excellent stay with a ton of amenities and great staff! This was a romantic spot with a private bay and beach access, a convenient shuttle to town that runs every hour to access shops and restaurants, and an option to take the hotel BMW for a few hours to explore the island on our own, not to mention complimentary bikes and afternoon boat rides. Staff supported every request (big and small) and the food was amazing, with views even more so! Overall, so glad we stayed out of the main town area and selected the Wauwinet! I highly recommend it and hope to come back again soon!

I love the remote location, as well as the activities available at the property. The staff is also excellent!

Beautiful peaceful property. Staff and management went out of their way to accommodate our every need.

The Wauwinet property is 10 star. The top notch service started at the front desk, the staff was helpful with where to go and all the activities on site. The in room service was amazing too, making sure we had clean towels throughout the day. The rooms were comfortable and very clean. My favorite is sitting on the lawn and enjoying the breeze. I love this property and would recommend the Wauwinet to my family and friends.

My wife and I were eagerly looking forward to our stay at this luxury resort, but our excitement quickly turned to disappointment. We had booked what was advertised as a "superior room with a view" for $800 a night, only to find ourselves charged $1,200. This was not peak season, in fact the summer beach activities like Kayaks were no longer available for the season. But we were charged for peak season. As we made our way to the room, we were greeted by outdated furnishings, mismatched artwork, and a musty smell that the staff seemed to be attempting to mask with a ceiling fan running at full speed. The room was not only small but also decorated in a style that reminded me of my grandmother’s old cottage, complete with hand-me-down, hand-painted furniture. To add to the confusion, there was a "happy birthday" cupcake waiting for us. When we mentioned it wasn’t our birthday, we were told that our original room had been given to someone else who requested a change, leaving us with this cramped space. There was barely enough room to unpack our bags, and entering the bathroom required fully opening the door. The television was poorly mounted, with exposed wires, and its odd placement made it impossible to watch from the bed. The carpet had noticeable stains, and the bathroom mirror was hanging off the wall, desperately in need of caulking. The "superior view" consisted of two small windows that barely offered a glimpse of the dunes. When we inquired about a better room for the price we were charged, we were told the hotel was fully booked. On a positive note, the resort provided a nice car for us to use to explore the town, though it was a 20-minute drive, necessitating their shuttle service for trips back and forth. There are certainly better places to stay in town that offer more convenience. We also dined at Toppers, which is touted as one of the best restaurants on the island. Unfortunately, the décor felt stuffy and dated. The three-course meal started at $125 per person, but the portions were small and lacking in flavor. When my wife asked for a specific dressing on her salad, the rude waiter replied, "You should order something else," making for an uncomfortable dining experience. Fortunately, breakfast was enjoyable, and the servers were professional and courteous. We reached out to the manager, Shaun, to discuss our concerns about the room quality and the high charge. He indicated he would consider adjusting the bill but never followed up. What was supposed to be a special first-time vacation turned into a disappointing experience marked by poor customer service and unmet expectations. Just because you are paying a premium does not mean you will get it here, Beware.