Dennis T
February 18, 2024
It was not a pleasant experience we booked 2 nights and made part payment in advance. We arrived at the hotel and to our surprise, the receptionist informed us the hotel has been overbooked. To appease us, they offered us free dinner and took us to "sister hotel"(Swara Ranch) about 27km away in the middle of the night. This was more of an Air BNB facility which was located in the outskirts of the town. We decided not to logde at the sister hotel on day two and threatened to take our money if we are not given accommodaion at Falcon Heights. With the intervention of one of our partners, they managed to get us rooms at Falcon for a night. Checking out on day two at Falcon was another hurdle. There were issues with a mix up of receipts and accusations from one of the teammates of a missing face towel.