Michael
April 8, 2024
We chose to pay at property and when we checked in we asked them to change the charge card on file. Which was easy. However on the morning of check out not only did they charge the card I had used to reserve the hotel when originally booked, but they also charged the card we gave them at check in. When we tried to resolve it at the front desk we were told they could not see the double charge and that because we booked through a third party. We explained that we did not “pay” through the third party (*******) that we asked them to charge a specific card which they did as well as the card on file with *******. I am not happy at all and will never book through a third party again. Now I have to wait to see what happens on my bank’s end as my account is negative AND I have prearranged payments hitting my account making it even more negative. I am very upset and frustrated!!!