Extended Stay America Select Suites - Chicago - Naperville - East

The room itself was very clean & smelled good. The sheets were fresh & pillows too. However, the remote 4 the TV didn't work, tried 2 get it corrected but they gave me a universal that wouldn't pull the guide up 2 see what was on the channels that were available. Then my card wouldn't work on the side door, I'm a smoker and am forced to go out to smoke, which is fine, went & had it fixed, tried again later, still not working. Went 2 get it fixed, the employee was busy chatting w/ someone outside about clothes. Interrupted them, she said "That happens sometimes" & stared at me without offering a fix. As I bored holes in2 her eyes with my own she then explained that it's normal 4 the side door 2 not work properly. I walked away briskly & she accused me of having an attitude & that "that"s ok cuz she didn't care anyway". I replied I knew she didn't as she hadn't fixed any of the issues I had pointed out in the first place. So......clean & fresh but terrible service & terrible employees that create confrontation themselves, even if you try 2 walk away quietly. And of course I got an attitude, I'm not getting anything fixed but you definitely got my money. She was African, leather fedora hat, glasses, white button shirt, seemed ** the night manager. Terrible interactive skills, needs a mountain of training.

I did not stay because of the conditions

Booked it at 7 am. Paid in full. ******* said at least three rooms available when I booked. Hotel called me at 330p on my way up and told me they were full and never had a room when I booked one, and they were canceling me.

It was comfortable acomadations.

One night stay was good. Bed was good and room nice. However No plates, silverware cups in room. No ice in the building. The area is good with many food options.

Room was not clean. Toilet did not work and room smelled like mold

Terrible. The guy at the front was rude as hell to me and the charged me a late fee when I added a day on to my stay which makes no sense because we never checked out so how would we get a late fee?. There was no complimentary shampoo, lotion, or body wash even though when you check in it states online there is. At this location they charge you 1.75 plus tax if you need anything that is suppose to come with your stay including toilet paper and extra towels. Absolutely ridiculous. The room smelled like cigarettes even though it was a no smoking room, everything was stained. It was just so ghetto here and I will never stay at an extended stay again.

My reservation was cancelled and I had to find an alternate place to stay.

This is my second stay at this location. Unfortunately when I arrived. There were ants all over the floor and a bit of mildew on the ceiling in the bathroom. The woman that checked me in was very nice.