Guest User
September 5, 2024
Look......., we had a very nice stay at Peppers on Maggie. Great weather, grounds and pools were splendid, Studio room with a great view and the ability to cater for ourselves as required. BUT......, on arrival I was encouraged to join the Accor Loyalty 'Points' club with promises of discounts at the restaurant and bar and other services. Based on this promise,we visited the restaurant a couple of times for great meals and drinks which I charged to the room most of the time. Near the end of the stay and post another nice meal, I presented the points card with the bill only to have the card refused and some commentary about the card not qualifying for any discounts. I also tried to use the card on departure given the several times we charged items to the room. Again, a polite decline and given a blurb about our stay not qualifying. I usually ignore these points scams and would suggest you avoid this scam to... While the food and drink was fine - I could have tried a few other places on Maggie rather than sticking to the hotel. My attempt at trying to resolve this fell on deaf ears and sort of heard excuses implying that it was the fault of the other - restaurant/bar versus the hotel. I also provided feedback on this issue when the resort followed up post stay requesting an evaluation but I've heard nothing. This experience will stick with me which means I'll do my best to avoid staying with this group in the future. Postscript - I've just checked "Product Reviews" and can see plenty of similar reports as the above and about the Accor Loyalty program.