3-Star Hotels in New Hartford

The hotel was extremely nice And very clean. We had a queen suite and it was very spacious with a separate bedroom, kitchen and living room area. The bed was very comfortable . We were able to sign into the Netflix app on the tv which was convenient. The shower head was solid with lots of water pressure. The area was nice and quiet. I would definitely book this hotel in the future when visiting the Utica area again. Downtown Utica is about 10 minutes away while downtown New Hartford is about 2-3 miles away which gives you access to many restaurants choices.

This hotel wins many Hilton Hotel awards, and for good reason. The hotel is well managed, it's clean, and it's comfortable. I've stayed at this hotel 100+ nights in the past year and it's never disappointed me. I love the location -- it's on the edge of New Hartford, so it's just blocks from restaurants and shopping. But it's also adjacent to open wooded areas, so you can walk and relax listening to the forest (which I do often). The Hotel has all the normal amenities of a Homewood Suites (kitchen with full size fridge, ceiling fans over the bed, large spaces, etc.), so it's a great hotel for long or short term stays. But it's the staff that separates this hotel all the others in the area. Everyone is so friendly and helpful. Talk to Domenica at the front desk and you'll see what I mean.

In the heart of the historic and picturesque Mohawk Valley, you’ll discover the new standard in hospitality - The Hampton Inn and Suites New Hartford. From our incredible staff to the remarkable orchard setting, we have focused on every detail to insure you’ll enjoy your stay and look forward to your next visit.While our proximity to The Hartford, Par Technologies, Downtown Utica and multiple business parks makes us an ideal location for the business traveler, our free wireless internet service and business center service will give you the ability to stay connected with your office and clients.We’re also just moments away from Hamilton College, SUNY Institute of Technology, Utica College making The Hampton Inn and Suites the perfect location for parents who are visiting their children. For art enthusiasts the Munson-Williams-Proctor Arts Institute Museum of Art provides works from world renowned and local artist alike. Children will love the Children’s Museum, a trip to the Utica Zoo or just taking a dip in our indoor heated pool. If shopping is your bag, we’re minutes from Sangertown Square Mall, Consumer Square and numerous local merchants where you’re sure to find something that catches your eye. And let’s not forget the remarkable golf courses you’ll find throughout the area, including the 5 courses at nearby Turning Stone Resort Casino, just 20 minutes from our hotel. When it’s time to unwind, enjoy a cup of coffee or espresso at the nearby Café Florentine, featuring freshly baked Italian pastries and exquisite Panini sandwiches.So whether it’s work, play or the Utica Boilermaker 15K that brings you to the area, the only choice is The Hampton Inn and Suites New Hartford.

I booked 2 rooms at this property (Quality Inn and Suites, New Hartford) via ******* for Oct. 11-13th. We were going to New Hartford for a family reunion. I also recommended others in my family to book there. In total we booked 5 rooms at the property. It is a 3 star property, and we knew that going in. What I didn’t expect was the terrible service and attitude from the staff especially from Vimal Patel. We checked in as per usual. Had a comfortable overnight sleep. I noticed in the washroom there was a sign that said, if we wanted the towels changed, to drop them on the floor and new ones will be left. This signage indicated to me that someone will be entering our room at some point to clean the room, and if they noticed the towels on the floor, they would change it. The signage that we hang on the door asking for housekeeping or do not disturb, stated “do not disturb on both sides”. So I did not hang it outside the door so that the cleaners could enter and clean the room. As we headed out for the morning, I noticed 2 cleaners outside in the hallway. I went and spoke to them and said, when they are cleaning our room, I would like 2 extra towels left. English language seemed to be a barrier to them as they spoke back to me in another language. So, I went to the lady at the front desk and told her that I had requested extra towels from the cleaners when they were cleaning my room, and could she please ensure that they do that. She said ok. When I came back to the room around 2:30 p.m., I saw that the towels had been replaced but not the bath rug and the bed was not made nor the room tidied. Hence, I called the front desk to ask why the room had not been cleaned. I spoke to Vimal Patel. He said in order to have the room cleaned, I should have called the front desk per the notice in the room. I asked what notice and why didn’t they inform of us of this upon check in. This notice I subsequently found is a small one under the TV). Also, I had spoken to the cleaners personally and the lady at the front desk about extra towels when they go to clean the room. He said it was “the law” that they don’t clean rooms unless we call the front desk (I guess speaking to cleaners and front desk does not count.) I asked if I could get a printed copy of “the law”, he got hysterical and started berating me. He then said, if I didn’t like it, I could leave and he would refund the money. I told him I wasn’t going to leave (there were 5 rooms that my family members were occupying while we were in the town and I didn’t want to further inconvenience myself.) however, I would deal with this matter when my stay was over. When we checked out the following morning, I asked for Vimal Patel (Owner/manager I presume) to tell him face to face that I had been unhappy with the level of service, especially from senior management. Once again, in front of my family and others staying at the hotel, he raised his voice and started berating me. His body langu