Crowne Plaza New Orleans French Qtr - Astor Reviews
Crowne Plaza New Orleans French Qtr - Astor
739 Canal St. @, Bourbon St, New Orleans, United StatesView Hotel Details
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Crowne Plaza New Orleans French Qtr - Astor Guest Reviews
3.6/5
108 review
Verified reviewsLocation3.8
Amenities3.5
Service3.6
Cleanliness3.6
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Positive reviews(62)
Negative reviews(46)
AviG
Standard Room
Stayed in Jan 2024
Business travelers
6 review
Posted on Jan 28, 2024
The only good thing about the hotel is location. Rest everything sucks big time. There was no Hot Water for the shower in the rooms, had to shower with ice cold water and eventually caught cold. The Carpet smelled so bad and the corridor floors were dirty. Guest Services staff was super rude and cleaning staff kept knocking on the door even if Do no disturb sign was on. No Sound proofing, Super noisy when neighbouring doors are opened / closed. No Late checkout provided, no water in rooms.
Far from 4 star hotel, more like a motel.
Tracey Winger
Leisure King Room
Stayed in Feb 2023
Couples
14 review
Outstanding
Posted on Feb 14, 2023
Great place to stay! Right on Bourbon and Canal Streets! Only downside was trying to drop off luggage and valet the car off of Canal can be tricky.
Response from Property: Thank you for your review! We appreciate your feedback and are delighted to hear that you had a great stay at our establishment. Being located right on Bourbon and Canal Streets definitely offers a fantastic location for exploring the vibrant atmosphere of the area.We apologize for any inconvenience you experienced while dropping off your luggage and valeting your car off Canal Street. We understand that it can be challenging due to the busy nature of the area. We appreciate your understanding and will take your feedback into consideration as we continuously work on improving our services.We are pleased that you found our surroundings perfect, amenities enjoyable, cleanliness top-notch, and service exemplary. Providing a comfortable and enjoyable experience for our guests is our utmost priority, and your positive feedback is truly rewarding.Thank you for choosing to stay with us, and we hope to welcome you back in the future for another memorable visit!
Guest User
Standard Room
Stayed in Jan 2023
Couples
1 review
Outstanding
Posted on Feb 3, 2023
We booked this trip for a birthday treat. We thought the room was spacious, clean & had a massive TV. We had a bath & shower & a king sized bed. It’s next to Bourbon Street so loud music but earplugs are supplied. Reception staff are extremely helpful & provide recommended restaurants & places that deliver food to the hotel
We didn’t use the gym or pool but would highly recommend this hotel for location. 5 mins from the Mississippi River
Response from Property: Thank you for sharing your experience! We're thrilled to hear that you chose our hotel for a birthday treat and that you had a wonderful stay. It's great to know that you found the room spacious, clean, and equipped with a large TV. Having a bath, shower, and a comfortable king-sized bed is always a plus for a relaxing stay.We understand that being located next to Bourbon Street can result in some lively music, but we're glad to hear that the earplugs provided helped ensure a peaceful night's sleep. Our reception staff takes pride in being helpful and providing excellent service, including offering recommendations for local restaurants and delivery options.Although you didn't have the opportunity to use the gym or pool, we're happy that you would still highly recommend our hotel based on its prime location. Being just a short 5-minute walk from the Mississippi River offers convenient access to one of the city's iconic landmarks.Thank you for choosing our hotel for your birthday celebration, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
Guest User
Leisure King Room
Stayed in Jan 2023
Business travelers
1 review
Posted on Jan 16, 2023
Quality of the building is not so good (old) and the staff member is not so friendly
Response from Property: Thank you for taking the time to leave your feedback. We're sorry to hear that your experience with us did not meet your expectations.We apologize if you found the quality of the building to be below your standards. While we strive to maintain a high level of quality in our facilities, it's possible that certain areas may show signs of age. We appreciate your feedback and will take it into account as we continue to improve our property.We're also sorry to hear that you didn't find our staff members as friendly as expected. Providing exceptional customer service is important to us, and we regret if we fell short in this aspect. We will address this matter with our team to ensure that all our guests receive the warm and friendly service they deserve.As for the surroundings, amenities, cleanliness, and service, we appreciate your ratings. We constantly aim to provide a clean environment and ensure that our amenities meet our guests' needs. Your feedback will assist us in identifying areas for improvement.We genuinely value your feedback, and we hope that you will consider giving us another opportunity in the future to provide you with a better experience.
Guest User
Two Queen Room
Stayed in Jul 2022
Friends
1 review
Posted on Aug 2, 2022
To check into the room was a breeze. The customer service rep was excellent at his job and even helped me get information about a tour I had booked. The room itself was shabby or well worn looking and smelled. Maid service was good in that the bed was made everyday, but the bed itself was lumpy. There were rust stains in the bathtub. To step outside to smoke a cigarette, one is bombarded with homeless people asking for money or cigarettes. Seems more could have been done to safeguard guests standing in front of the hotel waiting for something or just getting a breath of fresh air from such harassment. I then found out there was a balcony on the 2nd floor where guests could go to smoke their cigarette. The view from the balcony is excellent as it looks right down on Burbon Street, what a treat. Spending days exploring the city and later going to the balcony in the evenings became a routine for me. That is until one night leaving the balcony heading toward the elevator I ran up upon a woman who was stooped down peeing on the floor by the wall that has a picture of a lady with a piece of paper over her eyes. There were bathrooms on the second floor, so I couldn't understand why she would do that. I guess that speaks to the type of person she is. I was appalled. If that is a representation of the type of people who book rooms at the Astor, then that hotel is not the hotel for me! No, I will never stay there again
Response from Property: Thank you for sharing your detailed feedback with us. We apologize for any inconveniences and negative experiences you encountered during your stay. We appreciate your positive remarks regarding the ease of check-in and the excellent service provided by our customer service representative. It's great to hear that they were able to assist you with tour information.However, we're sorry to hear that you found the room to be shabby, with a worn appearance and an unpleasant smell. We understand the importance of maintaining clean and comfortable accommodations, and we apologize for any lapses in this regard. Your comments will be shared with our housekeeping team to address the issues you mentioned.We're also sorry to hear about the presence of homeless individuals near the hotel and any discomfort caused by their requests. We understand the need for a safe and comfortable environment for our guests, and we will review our procedures to see how we can address this issue more effectively.We appreciate your positive comments about the balcony on the second floor and the excellent view it offers. However, we deeply apologize for the unfortunate incident you witnessed with an individual behaving inappropriately. Such behavior is not reflective of the standards we aim to uphold, and we will take steps to ensure that similar incidents are prevented in the future.We apologize for falling short of meeting your expectations, and we understand your decision not to stay with us again. We appreciate your honest feedback, and we will use it to improve our services and facilities. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us.
Guest User
Leisure King Room
Stayed in Feb 2022
Couples
8 review
Outstanding
Posted on Mar 1, 2022
It was very good location excellent
Response from Property: Thank you for your positive feedback! We're thrilled to hear that you loved your stay with us and found our location to be perfect. We take pride in providing our guests with a convenient and central location that enhances their overall experience. We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future!
Guest User
Leisure King Room
Stayed in Jun 2024
Couples
4 review
Amazing
Posted on Jun 24, 2024
Typical American downtown hotel: close to attractions (on the French Street); valet parking required; small storefront (service inside the hotel); relatively old hotel facilities (old hotel)
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Jessica
Stayed in Apr 2024
Other
Outstanding
Posted on Apr 3, 2024
The hotel is close with every where. And it is quite to rest. It is super Clean in my room. But I was on the 9 floors. The lights around hallway dark. Overall is excellent.
Tiffany
Stayed in Apr 2024
Couples
Very Good
Posted on Apr 3, 2024
This hotel was right at the corner of Bourbon Street. Right in the middle of all the tourists attractions.
Joya
Stayed in Apr 2024
Other
Very Good
Posted on Apr 3, 2024
I loved the location (this was my second stay here) and the desk staff provided the best customer service, however the beds where to firm, the blankets were that of hospital blankets(Im a nurse) and we asked for extra blankets for three days never got them. One day i called guest services four times by the forth call i was told they didnt have anymore. Being able to sleep is important especially on vacation so don't know if i can stay here again regardless.
DeAnn
Stayed in Apr 2024
Other
Very Good
Posted on Apr 3, 2024
We arrived about two hours early and they got us right into our rooms. The woman at the front desk was lovely. She was working alone and there was a pretty steady flow of people and she was absolutely delightful to everyone coming in. I am sorry that I didn't get her name to send in a compliment to her management team. I would say the only complaint about our rooms is that the bathrooms did not have any ventilation so the rooms were a bit musty smelling.
Todd
Stayed in Apr 2024
Other
Posted on Apr 2, 2024
We have stayed at The Astor Crown multiple times, and this time it was feeling a little run down. There was some kind of problem with the plumbing in our bathroom. Not only was the sink draining very slowly, but something was causing it to back up from the bottom, so when We would return after an afternoon out, the sink would either have dirty water in it, or there would be dirty film because dirty water had bubbled up through the drain, then drained out but left the dirt behind. We notified the front desk, but nothing changed. The safe in our room wasn't working when we checked in, But they did fix that. While the hotel has a convenient location right on the corner of Bourbon and Canal Streets, the area has gotten rougher, so I didn't feel safe walking back to the hotel late at night, and I would not have walked alone there as a single woman. That is definitely not the hotel's fault, though.
The beds are comfortable, and the hotel is an easy walk to everything you want to do. I hope they get the maintenance issues cleared up.
Nathan
Stayed in Apr 2024
Family
Posted on Apr 2, 2024
Staff was insurmountably rude. Rude beyond comparison. The definition of rude. Prejudice, disrespectful, rude, mean, and downright wrong. Just veryyyy very rude. I don’t know how to explain it more but they were insignificantly rude. Rude. R.U.D.E. But other than that, it was a very beautiful and clean hotel. And everywhere else in New Orleans, the people were super nice.
Logan
Stayed in Apr 2024
Other
Posted on Apr 2, 2024
The room didn’t come with an actual blanket and the thermostat only had 2 temperatures, frigid cold or brutally hot. We called several time for several days for towels, blankets, toilet paper, trash bags etc. and didn’t receive. In our 4 day stay our was only cleaned once, if you’d even actually call it a cleaning.
Jesse W
Stayed in Apr 2024
Friends
Posted on Apr 2, 2024
Called multiple times to get a mini fridge that worked never got it. There was a major spill at 6am that when they vacuumed hit my foor a few times.