Holiday Inn Express New Orleans - St Charles, an IHG Hotel Reviews

Great location only minutes walking distance to the cruise port/outlet mall and is across the street from the streetcar/trolley line, and only a block from the WW2 museum. From here you can go anywhere in the city that you need. No pool but we don’t swim a whole lot so it’s not an issue. Staff was super helpful with an issue with our room and allowed us to check in early. Will gladly recommend this to anyone and will probably use it again next time we visit New Orleans.

It’s a bit far from convention center but walkable

Rooms are little small but cozy and staff treated me good!

Good hotel/ location

The room was clean and tidy, and there was free breakfast. Next to it are the Museum of Southern Art, the Civil War Museum, and the World War II Museum.

We are very pleased Clean, great room, looks new However, the food is very low level, there are no fruits and vegetables, you eat with plastic cutlery

old and shabby. Small, the garbage among the garbage, whoever lives and who takes medicine, is poor. . . . . . . . . . . . . . . . . . . . . . . . . . . Extremely bad

Overall, yes!

Good facilities and a convenient location between the convention Center and the French Quarter. Attentive staff. The breakfast can be improved.

Upon arrival my sheets had stains on them. I then found that the fridge in the room was broken. Following that the toilet paper holder was falling off the wall. 2 days into my stay while I was drying off from the shower I found the towel now had stains on it. The room had one very small window and view from my room was a solid brick wall that made me feel like I was in prison. I’ve stayed at many Holiday Inn Express hotels and this as by far the worst hotel I’ve ever stayed in. The walls had markings in them, the ceiling paint was chipping, and you never spoke to a front desk person who didn’t also have AirPods in.

The room cleaning was not great was lucky to get 1 towel 1 wash cloth and 1 bat mat the first 2 days the last day i got 2 wash cloths no bat mat for outside the show and the towel looked like a cleaning towl that was only 3 foot by maybe 2 foott and was like using sand paper to dry off with. The body wash was empty and was never refilled in the shower. Other than the poor room service on bathroom essentials the place was ok

Our room was quite near the breakfast area... there was music even at night - pretty damn annoying. Breakfast was nice/ ok. Service was a disaster. I dont know why but there was no housekeeping. Even after we let them know that we want the room to be made we found just new towels. So yeah - no thank you.

The location is very close to the WWII Museum. The room was small but clean and the bed was comfortable. The entrance to the hotel lobby was flooded with 12" of rain water when I arrived and I had to plow through it with luggage held high. Not fun.

My only complaint with this hotel is that the parking lot behind it is "Premium Parking" and it costs like 50$ a night to park there. It kept saying it was "Event Pricing" and no one knew what this was, even the parking lot attendant - nothing was done about it though. It is better to park on the road for less and walk over. Still, it was a quiet, pleasant stay. The staff were super nice and helpful.