Sheraton New Orleans Hotel Reviews

I would like to tell you guys this hotel so crazy. They did service so bad, I booked a king bed room for 2 nights from App then I checked in they told me that they didn't have King bed room right now so I waited to follow them 2 hours and came back to receive my room. That's a double bed room 🤦♀️. They promised to me that is going to change a king bed room tomorrow but they didn't change anything. I still used that room till I checked it out. I felt like they was lying to me when they was serving. They just prioritize customers who book rooms via their website. But that's not fair. I didn't know anything about this hotel without app so how can I book from their website. That's stupid service. This hotel is only worth 2 stars.

Awfully dim room, with a tiny window. Security guard in the lobby was extremely ****** and stopped me from entering because they assumed I was a food delivery person (as I had a takeout bag on me), while my other friends (white people) who also had the same takeout bag weren’t stopped. Front desk was not friendly at all. Awful!!!

Amazing view from the highest floor. Staff are professional, friendly and helpful.

loud noise coming from bathroom maybe hot water heater who knows but it was loud & random.

The hotel was good value for money, and good location on the ***** close to French quarter. With a great view.

It was a very nice hotel would go again for sure had a great time would definitely recommend to others

great staff. clean. great location. CLEAN!

Everything was perfect. The location was great. Staff was friendly. Parking garage was a little tight

Was good

Location was perfect

Great

The front desk service is very good, but the travel converter cannot be used. The front desk also specially helps arrange for people to buy it and deliver it to the room. The room service was also very fast. They even sent a piece of bread, so I was too lazy to argue.

The service is attentive, the environment is elegant, the experience is great, the front desk service and hotel service are in place, the attitude is amiable, patient and meticulous, the surrounding environment is very good, and the transportation is convenient

The front desk is welcoming. The hotel is in a good location and feels safe. You can see the whole city from the upper floors.