AC Hotel New Orleans French Quarter Reviews

The hotel is in a decent location if you want to be in the downtown area close to Bourbon Street. Plenty of good little hole in the wall places to eat, which were great. The room itself needed some work. This was by far the darkest room I have ever stayed in as there are not many lights and the room we had was on the side where there was another tower/ high-rise building, so didn't get much natural light except for early morning. Once I did get some natural light, I discovered why they keep it so dark; the room was FILTHY!!!! The floor hadn't been swept let alone mopped in God only knows how long and when we asked for it to be, the girl from housekeeping was not happy. When we returned after it was supposedly swept and mopped, it wasn't much better. The toiletries bottles in the shower were also empty and were never refilled either. There is a little bar in the lobby which was a nice place to wind down and the bar tender was very nice. Be warned, there is no swimming pool in the facility, only a little outside deck on the 6th floor for smoking. Not sure I would book here again. For this to be Marriott facility, I was pretty shocked by the lack of upkeep/ cleanliness.

We didn’t use any of the amenities such as the lounge or the restaurant, but the room was clean and up to great standards!

Good location for those who wants to visit the main atraction of NOLA , French Quarter ! Good european breakfast.

It was clean and the breakfast was delicious. Plus, the location was great.

Very clean, beyond expectations, satisfied

Convenient transportation, average breakfast

The first hotel in the United States, very comfortable and friendly

Excellent location to be able to do everything without needing a car

Rooms were very clean, and when we did have an issue the staff was quick with getting the issue fixed. The staff was very helpful and friendly and made our trip even more special. The hotel was very secure so safety was not a concern at all.

Check In/Check Out process was extremely easy and efficient, the front desk staff was helpful and kind. Room was clean. Hotel was located within perfect walking distance from most French Quarter activities. Would stay here again.

Nice hotel, easily accessible to all of the New Orleans night life. However, professionalism was lacking from valet to front desk staff. I expect more when staying at a marriot hotel.

Hotel was overbooked so we didn’t get the room we paid for (at least not what we saw in photos) but the staff were friendly and valet was convenient

Upon arrival at the hotel, we did not feel that the environment matched the photos at all. The hotel felt drab and unwelcoming. The room was also disappointing. It felt like a lifeless box and the dirty window looked out to other rooms. Overall, this hotel needs a redesign and cleaning.

Staff discriminated my disability and charged me for my registered service animal. Not to mention...hair in the bed, shower, and it looked as if the sheets had not been changed. When i contacted the front desk and management, they said they were too busy and would.call me back. ..which they did not.