Omni Royal Orleans Hotel

The hotel has a great location for all of the attractions but the service was mediocre at best, room was not cleaned and little attentiveness to requests such as towels.

the rooms were very spacious and beds were more comfortable than most hotels, with very lovely bedlinen. Cleanliness was top notch and daily clean staff were excellent. Front desk staff were very helpful in providing me with a fridge/freezer, but there was some communication error between them and the delivery staff so it took a few attempts to solve the miscommunication. I had a basic room service delivery of food and alcohol, which was perfect.....nicely presented and hot, as requested.

Pro: The service/bell hop service was absolutely phenomenal. The guys were so very helpful and extremely friendly. Cons: The bathrooms are EXTREMELY small. I understand the French theme located in the French Quarter. However, if you are 6'2, forget it! The lobby/floor-hall bathrooms are bigger and more useful. This was a business trip for the law enforcement industry, with at least 150 first responders, sworn/unsworn, in attendance. Guest or overall loyalty was not provided AT ALL! Despite my agency already paying for this accommodation IN ADVANCE, there was the unexpected and inconvenient charge of $100/night for "incidentals", 3 nights = $300. It would have helped if this information would have been made clearly known in advance, perhaps upon booking/reserving. Nonetheless, for business accounts/reservations, why wouldn't your organization "wave" or reduce this "fee"? I have attended MANY other law enforcement/related conferences over my 25 years of service, being accommodated from the Hyatt to the Hilton, Florida to California, and at best, there was a minimal $100 perhaps, if any, fee for this "incidental" charge, just as a courtesy for 1. the more than 200+ people who normally were in attendance as well as 2. A "THANKS FOR ALL WE SACRIFICE AND DO ON A DAILY BASIS" kind of gesture. As first responders, traveling for work, it is not within our wherewithal or normal practice to destroy property or "steal" merchandise (order room service without paying for it", etc. especially since we tend to manage these behaviors on a daily basis and are already severely background screened prior to even being able to be hired. I was allowed to pay for the room in full, however I was asked to wait in the front of the check-in desk until this "incidental" fee was made (my agency completed an additional credit card authorization form via email and over the phone). This took some time, and after a long flight, not inviting or pleasant at all when again you are traveling for work. Any other work conferences held at the Omni, anyplace, before I retire, I will not be in attendance. I am providing this same information to the agency who held the conference in hopes that they utilize a different hotel.

Upon arrival one is met with an awesome staff from the doorman to bellhop, check in staff, and valet. Staffing at every level speaks with offers of facility services, extremely professional. As the facility is older some room items are in need of upgrading but very clean and inviting. Bourbon street is but a short walk and then door man has taxi's waiting for the activities further away. Great visit!

Although dated it was so clean!

Great hotel to stay in .Beautiful pool on rooftop. Nice views of the city.The room was nice & cozy.It is an old hotel so rooms are small.Electical outlets are few & far between. I had to charge my phone in bathroom so if your into gaming & need plugs bring an electrical cord.The staff were very accommodating. It is a perfect spot to stay as everything is within walking distance. Very quiet at night so you can rest after long walks.If you have a car they have parking available at $50+ dollars a night.But most of the hotels have a similar charge. I will definitely stay here again.

Everyone was wonderful

The staff was overwhelmingly friendly and went out of their way to make our stay wonderful.

Can't say enough good things about the staff! Wonderful experience because of everyone that works here.