Guest User
June 26, 2024
We’ve never stayed at a four seasons property, but my husband and I decided to book for a staycation. The foot traffic through this hotel was unbelievable and the service was sub par for the most part. My husbands luggage didn’t arrive in our room, we couldn’t enjoy the pool due to cleaning in the middle of the day, and our AC leaked through the ceiling in our closet, nearly flooding my work bag with laptop/other valuables. Mind you this was an upgraded suite we paid additionally for at check in. I think at the end of the day it’s a lack of adequate training and staff to meet the standard I think this brand is known for. We’re staying at the four seasons surf club in December so we might have a different opinion on the chain after that property. I don’t know how this hotel will make it. They need to up the exclusivity for guests, otherwise you just feel like you’re staying at the Hilton across the street.