The staff was extremely friendly during my stay. They recommended me some vegan options nearby, and also pointed me towards a corner store where I could get a new phone charger. The downstairs area was quite busy, but I could see why. The cafe/bar was a great hangout. The room was rather small with the large bed taking up most of the space, and my shower was very leaky on the floor, but otherwise a very pleasant stay. There was also a Memorial Day block party going on outside all day until 9pm, that was very loud from my room, but I don't blame that on the hotel. The view of Manhattan from my room was spectacular, and I could walk to so many spots nearby.