Aloft Silicon Valley

Very poor hotel, the bill was wrong, and I couldn't get in touch

When I went to the hotel, it was almost 12 o'clock. There was a meeting at 12:45. The hotel stipulated that the check-in could be done after 3 o'clock. I went to the front desk and asked if there was any room available for early check-in. Hour. After sitting for a while, the front desk did not seem to help me check the vacant room. It seemed that it would take a certain time to help me. I checked the nearby hotels with the same price and star rating and made a phone call. I had to cancel this one and go to another one, but the front desk didn't seem to want to cancel and said to help me check. Then the room was arranged. In fact, I asked the cleaning staff, there are enough empty rooms. I would like to say that the hotel has hotel regulations, which I have always followed, but in special circumstances, and there were no other customers at the time, why didn’t I understand the flexibility? What’s the difference between being empty for three hours and staying three hours early? Is there a loss? If there is no vacant room, it is another matter. You can check in at the time, but if you have a vacant room, this hotel is not a high-end hotel. The same hotel next door also says check-in after 3 o'clock, but you can check in after 12 o'clock if there is a vacant room. Why is this one so strong, it doesn't look at the customers at all, and directly asks the sitting hall to wait. Can a business go on without flexibility, without change, in this economic situation?