SpringHill Suites by Marriott Hotels in Newark

Had a great walkout patio that looked into pool area - may have gotten lucky since the pool was peaceful and quiet through our stay. Room had microwave, coffee maker, mini-fridge, large room safe, iron & board, shampoo, conditioner, body lotion, make up mirror, hair dryer.

I'm a Platinum member and asked for a spacious King bed and usually get a high floor. This time, they gave me a first floor handicap accessible room with no body wash in the dispenser. When I checked in, they asked if I wanted a 4pm check out, I said yes. When I returned from lunch all of my personal belongings were missing from my room and the room was partially turned over. When I inquired what happened, they told me the person that checked me in didn't mark it as late check out but the funny part is my key card to access the room still worked after 1pm when she had said the system showed a 12pm check out. That in itself didn't make any sense. When I attempted to resolve the situation, I was told that there is no Manager on site and that there is nothing they can do. I could, however, come back at 11pm to talk to the Manager on the night shift and those were the only options until I called customer service. I still don't have this situation resolved as I had personal property in the room that's missing and have not heard back from anyone about it. I would stay away from this property until they get their staff properly trained and when they have management oversight on the weekends. I had to leave with the Managers information after an entire hour and I should have still been in the room for another 2 hours but due to a blunder by the staff, I was kicked out of the room and wasn't even offered another one to complete my stay at the booked time. Also, the customer service was horrible. All but the last lady that helped me get the information I needed to get out the door after dealing with this for over an hour while they were attempting to reach someone that could make a decision, to no avail.

A lovely hotel, very nice big room with a full kitchen. Sofa bed not the comfiest to sleep on and pillows aren’t great as they are too thick. Breakfast is ok, but the breakfast area isn’t big enough for all the guests. Swimming pool and whirl pool are great

When I went to the hotel, it was almost 12 o'clock. There was a meeting at 12:45. The hotel stipulated that the check-in could be done after 3 o'clock. I went to the front desk and asked if there was any room available for early check-in. Hour. After sitting for a while, the front desk did not seem to help me check the vacant room. It seemed that it would take a certain time to help me. I checked the nearby hotels with the same price and star rating and made a phone call. I had to cancel this one and go to another one, but the front desk didn't seem to want to cancel and said to help me check. Then the room was arranged. In fact, I asked the cleaning staff, there are enough empty rooms. I would like to say that the hotel has hotel regulations, which I have always followed, but in special circumstances, and there were no other customers at the time, why didn’t I understand the flexibility? What’s the difference between being empty for three hours and staying three hours early? Is there a loss? If there is no vacant room, it is another matter. You can check in at the time, but if you have a vacant room, this hotel is not a high-end hotel. The same hotel next door also says check-in after 3 o'clock, but you can check in after 12 o'clock if there is a vacant room. Why is this one so strong, it doesn't look at the customers at all, and directly asks the sitting hall to wait. Can a business go on without flexibility, without change, in this economic situation?

I am writing this review so that management may take step to improve the customer's stay. My room smelled like a very flowery smell mixed with the cigarette smell that was trying to be covered up. I arrived on a Friday and left on Monday, and not one time did housekeeping come to leave fresh towels, or toilet paper. People were allowed to gather in the parking lot late at night keeping me awake until 3:30am. The towels in the bathroom must have been at least 10 years old. The bathroom floor was dirty, and there was a shoe print on the back of the bathroom door. The room seemed to have been previously broken into as there was obvious repair work to the frame of the front door. I would not recommend staying here. This place is extremely overpriced for what you get.

The staff are wonderful. Everyone is pleasant and cheerful. Rooms are clean and quiet even next to the elevator. Love that kitchen has everything you need for a week. Definitely will return here. This hotel is close to everything too, shopping, costco, fuel stations. Easy in and out of parking lot. Feels safe.

I taught a Hospitality/Tourism course and reached out to GM D’Vina, who was so kind to help my students. Fast forward to a fire in our house… D’Vina came to my rescue again, this time, providing my family a beautiful, large, PET FRIENDLY 2 bed/2 bath/living rm/kitchenette suite from 12/2021-12/2023. Carys, Brianna, Shella, Eleanor, Alina, Mario and staff, treated us like family, celebrating 2 years together! Karla served us HOT BREAKFASTS, while Patricia made sure we had a LIGHT DINNER/DRINKS M-W. Ileda and her amazing crew ensured our rooms were always serviced and clean. Jorge and Cesar were constantly cleaning the huge, complimentary LAUNDRY ROOM, GYM, common areas, nice TV/GAME room with high top tables, CONFERENCE room, and HEATED POOL/BBQ area. I would HIGHLY RECOMMEND this beautiful hotel for BUSINESS, PLEASURE & EXTENDED STAY! It is conveniently located right off 880 in the heart of the SILICON VALLEY, close to bridges connecting North and West as well as highways South and East. BONUS! We stayed during the pandemic and WFH was great with free, fast and reliable WI-FI!

The breakfast was simple and I didn't like it very much. Suitable for living with children. Hotel location is very good, convenient. There is free parking. There are convenience stores around, and it is convenient to refuel.

I will recommend someone