Guest User
August 26, 2024
This review is intended for management. On August 24, my husband who is a Hilton rewards member, which is part of the Hampton chain tried to book a room. First their website wasn't working because it wouldn't accept the date he entered. Then he called the provided help number and received horrible customer service from a representative who had some difficulty with English, kept trying to book the wrong hotel, the wrong dates and needed retraining at the highest level. Finally he cancelled trying to book and we stayed at a Fairfield Inn and suites instead. If your website isn't working, which happens, at least have a pleasant person available to assist.