Newbury Hotels with Airport pickup service

We use this Premier inn to visit family after we moved from Newbury to the North East We wanted to do an early check in and was told it was now £15 which I was not prepared to pay when my confirmation EMail said it was still £10. After a phone call to PI they honoured to £10. Returning to the reception the lady (Paula) could not apologise enough that it was a lack of communication handed down from management, she didn’t charge us the £10 and gave us complementary breakfast for our stay. The way Paula dealt with with the problem was very professional and a credit to premier inn. This could have made our decision to return in future a very different story, but we will be returning due to the way Paula handled the miss understanding

This is a lovely hotel .. perfect location right next to the racecourse which is an absolute bonus ! First impressions are important and The Lodge staff were so welcoming, friendly , pleasant and helpful .. nice to see staff who really seem to enjoy their job. Our room was spotless and had everything we needed Bed was very comfy, nice smelling toiletries and fluffy towels . Yes the room was fairly small but no issue . Well stocked bar and pleasant atmosphere and appears to be popular with visitors and local residents alike . We also had a lovely cooked breakfast . We can’t fault The Lodge we had a great time . Thankyou we are planning to return in October .

In order to take the children to the nearby school for an interview, stayed for one night, so there is not much demand for the hotel. The facilities in the room are general, the beds are put together, not very comfortable, the health is OK, the breakfast is too poor, the overall feeling is not acceptable for the holiday! The decoration at the front desk is ok, warm and elegant!

OK, quite satisfied, the service staff is very friendly, the difference between the standard room and the big bed room is very easy to make mistakes. I must pay attention to it. I made a mistake. The others helped me to change a family room. Fortunately, breakfast. general.

Rooms needed a bit of tlc, painting general maintenance. We only booked 2 nights but decoded to stay for additional 2, but room we were in was booked out. Was kindly offered a third off price of better quality accommodation

We have been to this hotel before, but this time we saw a sign saying that swimming will incur £5 pp charge. I was gutted that I was not advised, as the receptionist said this new policy took place 2 weeks ago. BUT, when we went to the pool, the clerk told us that if you booked from a different provider (trip.com etc) you have a complimentary pass to the pool. If only we knew the first day. But really happy overall.

Rooms were really clean. Really enjoyed my stay breakfast was extremely delicious ans well as dinner and staff are an incredible help when needed. All staff really friendly felt like home. Staff are really helpful with helping with things to do around the area. a really lovely area

We were looking for a spa hotel full board. The reviews for the hotel appeared good. It is not a cheap stay so we expected the best. Generally the stay was great and the spa was very nice except you had to book your 2 hour slot. The meals we good and the service was excellent. Problem was it was only two average size plates of food and anything extra was charged for even bread at £6. I ordered a GnT it was £17 plus a service charge so was in excess of £19. A bit OTT. The room was spacious although very tired. The patio outside had two chairs and a table but the floor was covered in bird poop. The bed base cover was torn and there was no extract in the bathroom. The room definitely needed updating. On receiving our bill by email we noted we were charged over £40 service charge for our dinners. First for us. Would we return - no. The following night we stayed near our family and were in a Young's hotel adjoining there pub in Chertsey. Value for money it was exceptional. A great room with everything one would need an a breakfast with proper coffee and cocktails included all for £125 for 2. Unfortunately no 2 hour spa. Dinner for two £50+. Highly recommend.

Had a lovely lunch at Donnington Valley Hotel on 14th May. Can highly recommend the Burrata, Plum Tomato Salad, Basil, Breads sharing starter The roast beef was lovely (although my husbands was very fatty, but I think that’s just the luck of the drawer with how the meat is served) there were plenty of fresh seasonal vegetables, that came in a separate bowl and steaming hot which was great. Dessert was amazing, highly recommend the Lemon Tart and raspberry sorbet, it was delicious. Waiting staff were super attentive. Thank you very much.