Newcastle Hotels with Airport pickup service

I stayed 4 nights as part of a National Coach Holiday trip, with Bed Breakfast and Evening meal included in the package. The location of the hotel and the communal areas cannot be faulted, and all areas were very clean. The staff were helpful and friendly. The big disappointment was being told that we could not get our evening meal until 7.30pm. We had to pre book from a 3 course menu on arrival and subsequently each evening. 7.30 pm was late for a lot of us, being of a mature age! Also service was badly planned as the waiting staff came out and went round the room asking who was having which dish. This not only took a lot of time and also some people forgot what they had pre -ordered. With 3 courses to serve we did not finish until 9pm. This is not the waiting staff's fault, but bad management practice. However on the fourth night, all was chaos. two more coach parties had been booked in and there was mayhem, and a near riot in the dining room with about 160 people trying to get seated. it was after 8pm before service started, again not the fault of the staff. A lady on our table did not get her starter at all. I think she was quite relieved as Bruschetta does not consist of a lump of soggy brown bread, a roughly chopped tomato, some thick slices of onion, and the half dead and wilted salad greens which were served with most meals. No apology from the management. Breakfast was excellent. The rooms were a good size and were clean, but the bathroom was shabby, chipped bath and basin and a toilet seat that was not very secure. The beverage station did not get replenished until Thursday, and the dirty mugs did not get replaced throughout our stay. The. basin tap broke on Thursday morning, which I reported, but it did not get fixed. Can't fault the staff, but working practice and management leave a lot to be desired. Thank goodness for my fellow travellers, whose friendship and brilliant sense of humour made it all worthwhile. Also thanks to National Coach Holidays and our driver.

Great location close to train station. Very clean modern hotel at a good price. Nice pretty chicks at the reception. Very comfortable bed and a great bathroom. Many attractions near the hotel. Snacks and drinks are available from the vending machine. There are code keys everywhere, which means that outsiders have limited opportunities to roam around the hotel. The only downside turned out to be that a room with a window means a room with a window to other windows from which other residents were staring.

I went to the county hotel for a weekend away with my partner we went to check in staff were friendly and accommodating very pleasant went up to our room it was very clean and well layed out the bed wasn't to hard or soft the hotel its self is in an ideal place very close to all activities we booked a table in the Hudson restaurant in the hotel again I was blown away with the service all staff were so friendly and food was fantastic we also had breakfast included in room price the price was cheap for 2 breakfast all you can eat continental especially in a 4 star hotel food was beautiful we will defo be going back

The overall place was nice, neat and clean. Location wise it was ideal however the towels provided had holes in them. It would be really nice if they provided facilities to refill water bottles with filtered drinking water instead of filling our bottles from the washroom tap!

Had a lovely stay but felt let down by several issues. Check in was nice & smooth with friendly staff. We had upgraded our room to a superior & it was lovely & clean but had very little storage, especially the bathroom. This wouldn’t have been a problem for 1 night but we stayed 4. The views from the floor to ceiling window were superb. Room servicing appears to have been stopped throughout the country now since covid & if that is to continue then I would suggest larger bins are provided. Surely over a 4 night stay it is not unreasonable to have the room serviced at least once. Our “king size” bed was in fact 2 singles pushed together with the ever present gap in the middle. The toilet paper was cheap & nasty & out of keeping with the rest of the hotel. Breakfast was buffet style, adequate & reasonable. The drinks menu said there was a “guest ale” & to enquire at the bar to see what is was & the price. When I asked what the “guest ale” was I was told it was CIDER. Location is no more than a 5 minutes walk from the railway station. Overall we had a vey enjoyable stay & would definitely stop again.

Hotel location was great, check-in was quick and easy, reception staff were very helpful when I struggled to book a taxi. The young lady working on housekeeping the 2 days we stayed was extremely lovely, chatted to us about the hotel food and was very complimentary about it, told us about the local area and some places to visit, she is an absolute asset to the hotel.

The hotel is located in the ancient city, with a very unique, classical and stylish decoration and appearance. You can walk to the river in a few minutes. Recommended! If you arrive by car, the hotel has a doorman to keep your car keys, which is quite interesting.

Good experience at Sandman Newcastle, location is perfect which is just above the Metro station St James, easy to go around the city, also in a walking distance to the monument easy access to shopping area and many restaurants, staff members are friendly and helpful. Nice restaurant and supermarket in the neighbourhood. The room even equipped with oven and fridge . Recommended strongly

I was nervous about staying here after all the reviews, but actually wasn't as bad as some of the reviews I'd read! Yes the hotel is very dated, it has the look and feel of a 70s/80s type hotel. It could do with new carpets, furniture a lick of paint, but it was clean. The bedding smelt clean and looked it, no marks etc. Bathroom was also clean and had amenities such as shampoo, shower gel. We didn't eat there so cannot comment on food (took the 2min drive along to The Badger) We had an early morning flight so checked in 630pm and checked out by 6am. It did us just fine I genuinely can't complain, I paid £55 for a room and 8 nights parking!

Stayed in this hotel for a one night business trip stay over. If you’re looking for something with a little character this is a great place to stay . Central Newcastle , right next to the central train station and Metro entrance, a little bit of elegance. A lovely entrance foyer ( decorated with an amazing Christmas tree) with large chandeliers and helpful staff at check in. Finding my room was a bit of an adventure , but part of the charm of a historic building . My room was clean , quiet , mini fridge , kettle and tea/coffee , tv , surprisingly good bathroom and comfortable bed. I had a good English breakfast in the morning , and again the staff were lovely. I thought it was very good value , and I would stay again .