Newport News Spa Hotels

Make sure to book through a 3rd party to get cheaper rates. The rooms are not big so less luggage the better. Rooms are outdated but serve the purpose. Room has a mini refrigerator and microwave which is nice. They have a nice breakfast option of cereal, toast, bagel, waffle, muffins, fruit, coffee, orange juice, apple juice. There is an elevator available. The surrounding area has many dinner and shopping options which is really nice, some within walking distance.

Good location, convenient car rental

My stay was quiet and that is what I was looking for. The woman at the front desk was nice when I was checking in. As far as the facilities there wasn't too many but I already knew that. The room was very clean, and when walking in smelled nice too. It's also close to a lot of convenient stores, places to eat etc. All within walking distance. Overall my stay was enjoyable.

I was totally disappointed on this trip. I booked a Standard King room and upon entering the room noticed that it wasn’t what I reserved. I was given the keys to a King Mobility roll in shower room (Handicap) instead. I spoke to the front desk who informed me that the 3rd party booked this evidently in error. My question was how, when my confirmation states, Standard King. 5 minutes later the front desk called and stated that there were no more Standard Kings left but they would accommodate me with a Standard Double if I like along with being offered complementary snacks since I was upset. I declined both, because I believe after I mentioned my confirmation number they went back, checked it and realized that the mistake was on their end. I will be in contact with Trip because there was a difference in price as I also mentioned to the front desk rep as well.

The hotel appeared to be very nice according to reviews and pictures online. I saw that it had been renovated but upon arrival, family members told me that it was once the “happening spot” for many celebrities and others that came in town before Holiday Inn took ownership. The decor was nice and clean upon entering the lobby and the front desk and staff were great! The hallway to our room on the main floor had a bad stintch/smell and the doors to the rooms showed the age of the hotel. When we entered the room the floor was very sticky and had to be cleaned which was cared for right away. There appeared to be tons of construction crew staying there as well and many of their big vehicles took up lots of the parking. Other than that it was good but if they can address the age of the doors and fix the smell it would be great! Again the staff was amazing and the Burger Theory staff was great too!

The only reason I am giving a 2 is because the lady at the front desk was AMAZING. She was more than I could have asked for at a budget friendly place. She went above and beyond for us and tried to make the best of an awful situation. She honestly deserves a raise, or at the very least an opportunity to work at a location that isn't so run down. It is obvious she cares very much so for the facility and I am unsure why it is so run down. Hopefully she is given a better budget and better resources to properly run this location. I forget her name because it was so unique, but she is someone this company should not let go of. She is definitely a keeper!!!. The rooms are ok for what you pay for, but my daughter opened the door to the adult sleeping area and the handle on her side fell off. The elevator had a not so great smell that an attempt was made to cover up. The bathroom and the pool area were not very clean either. Clearly a hot tub used to be there that is no longer there. The patio chairs are not something we were willing to sit on. There was a couple having a domestic in the room next to us and our whole floor smelled like ****. I understand that it has been decriminalized, but there is a very clear no smoking policy and it's not very family friendly to have that smell lingering everywhere you go. We switched hotels within 3 hours.

My stay was great. 💋💋Daryus was wonderful. He got me a good room I appreciate him. Betty, was outstanding and surely the manager was also exceptional. And the rest of the staff I had a good stay no issues, except for the Wi-Fi other than that I was good

This hotel is fairly decent and from what I experienced the man who I waited for then had to go and get seemed nice however, try not to need anything because getting someone is like a lottery. You have to wait or search for help and that cheapens the stay. I understand guests may need help and you have to leave the desk however, come back guests want to check in and others may need help also. I had a corrosive coffee maker and took it down in exchange for another one never got it called the next morning to speak with the manager hoping she would locate one for me but she claimed to be busy and never returned the call or made the effort nonetheless, my room was clean and other than housekeeping, manager Rachel and the front desk staff are off escaping duties, my opinion but it spoke for itself. Seems to me if they are so busy doing their jobs guests needs should be met and that big bag of trash sitting in the hallway for over a day should’ve been removed and not a fixture next to the elevator. Also since they have so much of a need to be away from the desk seems to me they would invest in a cordless phone which only proves my point they don’t want to be bothered. Best advice always be mindful when on a job that your being paid for because you never knows who’s watching.