Sheraton Hotels in Nha Trang

This hotel is perfect - pretty much. Right on the beachfront, spacious room, large bathroom, outdoor pool, gym/workout room, bar/restaurant, super helpful staff. Could not have asked for more. It’s location is perfect for other bars, coffee shops and restaurants too. Bit of a spin from the airport (approx 40/45 mins) and about 20/30 mins drive for VinWonders. Handy little convenience and souvenir stores in the area too. I’ll definitely be back to Nha Trang and Star City will be top of my list for accommodation.

Tried to claim and fine us saying that one of my colleague smoked in the room but actually he is just a regular smoker who smoked outside and return to his room with smell attached to his clothing. The policy should state non smoker room if they want to be specific.

We had reservations for a suite 1 bedroom ocean view room, and the pictures on the Capital One travel website showed this room with a round bed and ocean view. However upon arrival, the manager (“Hoc”? On 08Nov22 afternoon) tried to put us in an inferior room facing a building with 2 beds and a partial ocean view. When went back down and refused this room He said his system showed this is what I reserved and paid for. I showed him my prepaid reservation clearly showing otherwise. It also didn’t make sense, as his room was only $28 for 2 nights and we paid $68 per my reservation receipt for the suite 1bd ocean view. While there clearly was some miscommunication in the reservation systems, Instead of acknowledging and honoring my reservation documents, and dealing with the problem between vendors in the background, he said mine were a “lie”! Yes actual quotes! Even though my payment clearly indicated there was no way I reserved the inferior room he put me in. Over the course of the next half hour, we went back and forth, him upping the room type and me showing him pictures of the room I reserved and requesting that room. He even said that I could NOT have that room because they “sold out 10 minutes ago” and maybe I could “try again tomorrow to switch rooms if available”. I then showed him on my phone that Booking.com shows 3 of these rooms still available - and he said it was “lie”, again! So I showed him on Agoda.com the same fact; he just shook his head. I then called Capital One Travel and they talked to him via my phone as they couldn’t reach his office internationally. FINALLY after all this I got the room I paid for. But I was not happy about this check-in experience. It tainted our whole stay here. Perhaps it was just a one off with this manager, but his behavior demonstrated a serious lack of customer service, common courtesy, logic given the rate we paid, and integrity. We question how the hotel could tolerate such behavior and concluded he must have the support of his management to have been so aggressive and bold in his actions. We will NEVER stay here again as a result.

We stayed two nights in the ocean view room with breakfast and dinner. The services, facilities and set up of the room are excellent and of 5 stars standard. Staff are friendly and helpful. Only two minor things that puzzled me.: Coffee served in breakfast with no teaspoon included. There is no pen in the room for writing.

Such good location, just in downtown. And seems all room are able to get view of sea, the time we visited just in raining season, it's said it will be much beautiful to take a picture to the sea if it's sunshine. Anyway, cloudy is something special as well. And the breakfast is super good, with so many choices. Good impress on their local street food and Vietnam Coffee and many different fruits. Staff services are also good.

Overall, 10/10 The island, the accommodation, staff, everything is really good. We loved the pool & the shore, but I recommend everyone to buy breakfast & dinner, so you won’t have to think about it. They have room service, food is good but not as good as the buffet. Also: book the room with VinWonders tickets, it’s a great deal ＜3

The hotel has a very good view and position in Nha Trang beach. I and my family enjoyed our wonderful weekend here. Services is excellent. I will came back here in the future. Hotel serve poolside BBQ with a beachfront view and the open atmophere. You can see the whole beautiful drone show event in Nha Trang Festival 2023. What a nice place!

It's a very nice resort but very isolated from the rest of the world. If you travel alone it's a boring place. I definitely don't recommend it for traveling alone. Everything in the resort closes early and the options for night life are nonexistent. Definitely not a place for people who like to go out and party at night. Ways of transportation inside the island made it feel a bit like prison. There was no chance to walk and travel the island on your own.

Location is very nice , in the city center . There is a beautiful 🤩 beach just cross the road. My room was seaview , amenities are good , but remote controls for both tv were not working , room light was not good , no sound proof , 😫 it was terrible , couldn’t sleep due to next building karaoke, sos 🆘 phone which was in the toilet was not working , room service cleaning was not good but no complain. Sunbathing area is good but the hotel employee man who was receiving sunbathing vouchers and settling everything there , he was kind of rude , not nice . Receptionist told us enjoy with free tea afternoon between 3-5pm on the 28 th floor, but we ended up paying. 28th floor restaurant waiter didn’t understand when i ask about free tea , so he misled us , manager apologized and asked us only pay for cake and pizza, but i paid because the waiter was trainee , and he was trying his best. Also tea was supposed to on the 29th floor so the mistake has begun from receptionist. Breakfast was okay .