The Niantic Inn

Comfy, well-furnished inn in the heart of Niantic. Room are HUGE! Within walking distance to many shops, restaurants, and Hole in the Wall beach. Does not seem to be handicap accessible unless you're on the first floor. We were on the third floor and the steps were kind of steep! We made it, though. Had an enjoyable stay!

The people who work here are the warmest, most welcoming and accommodating people I've ever met in a hotel/inn. They allowed us to check in early on the same day we were scheduled to arrive, they brought a welcome tray to our suite, quickly fixed our tv when we thought there might be an issue with it (it needed a reboot), and when I couldn't find a blow dryer, an employee gave me her personal one. Turns out it was in a black bag in the closet, but I missed it since it was dark and I just gave a cursory glance. Anytime we were coming or going and saw a staff member, they were always ready with a friendly wave and smile. The room itself was very comfortable and spacious. This inn is also very convenient to the beaches. We loved our stay here and would eagerly return.

New owner Mariann is absolutely wonderful and accommodating, we stayed in the new family suite which had everything that we needed! If we needed a question answered or anything, there was always someone there to lend a helping hand, the family suite was comfortable and very appealing to the eye, and very clean!!! We will definitely stay there again, thank you to Marianne, and the entire staff our stay was relaxing, peaceful and enjoyable, a wonderful, long beach vacation weekend!!

My family traveled to Connecticut for the weekend. We were looking to stay one night and we spent an hour looking for a place to stay. My husband called Niantic Inn and luckily they had 1 room available (someone canceled just 10 minutes before). The woman who greeted us was so kind to my family, especially my children! She told us all about the places nearby to eat and things to do. The room was very spacious and clean, beds were comfortable, and the TV was huge! The owner also went out of her way to have housekeeping get the futon ready for sleeping, as well as an additional cot, since the room only had 1 bed and it was the only room available. The Niantic Inn made our night so enjoyable, we can't wait to go back!

This was a wonderful stay. The rooms are very spacious and nicely furnished, clean and comfortable. The beds were very comfortable and we had a great night’s sleep. We will stay there again. Located right in town and across the street from the boardwalk.

The front desk staff were very friendly and helpful throughout the whole stay! Passes for the beach were included with our stay and it was within perfect walking distance. Rooms were very clean as well, and quite spacious! A little on the pricier side, but it was worth it. The only downfalls are that there is no elevator, so it's a bit of a hassle to lug your luggage up the stairs, and that the building is not secure.

The Niantic Inn was very clean, bed and pillows were comfortable. It's a nice location five minutes from the Boardwalk and Hole in the Wall beach. We had a kitchenette in the room with two small refrigerators and two burners, microwave, coffee maker and toaster. Dishes and glassware were beautiful. One sauce pan and a mix of other pans were provided. The set up was more to reheat something rather than actually preparing a meal. You would need to bring all supplies with you to prepare a meal such as salt, pepper, oil etc. Water pressure was good however the grab bar in the tub was broken. You could also see some water damage on the ceiling. There was a sofa/futon in the room that was extremely uncomfortable to sit on. The only way to watch TV was sitting on the bed. A plus was the number of channels available. Lighting in the room also needs improvement. All in all a pleasant Valentine's stay.

When we checked in the new owner was in the office. She is very personable and helpful. We had a very nice chat with her before heading to our room. Reading some of the previous reviews, I did not notice any of the issues listed. The rooms were large with a nice sitting area and kitchenette. The location is really good. We will definitely stay there again if we get back in the area.

To make a long story short - this hotel is no longer worth the cost. I’ll outline my grievances for those who want the details : The hotel is under new ownership. Originally my original pricing was going to be honored since I booked the stay 7 months in advance. Three months later, I was alerted that the rates were no longer being honored and the price would increase over $200 for my four night stay. As I had such a pleasant experience last summer, and I was promised renovations, I agreed to the increased cost and change of booking terms. Upon arrival, the AC unit was not functional in the room. And although it was renovated a bit, the 78* room was nearly unbearable. When I contacted hotel staff, I was told — it’s feeling cooler let’s give it some time. I was unhappy but after traveling with two small children I was ready to call it a night. Day two we moved into another room. This room was less renovated than the first, however the AC worked as designed. Morning of day three- I was abruptly scared to death at 750am as someone outside of my room used a card swipe to access my room. I shouted and this person removed their hand from the top lock (as their hand was INSIDE of my door at the point). I immediately called the hotel front desk and waited uncomfortably for someone to review the camera footage of who / what / why someone was able to open the door to my room. 28 minutes later I received a call back stating that ‘housekeeping’ had accidentally tried to access my room and did not know anyone was in there. Ok. Evening of day three- at 10pm there was no hot water to shower. I, as well as every other guest in the hotel, gave the benefit of the doubt and assumed high utilization was the cause given the street festival had just closed down for the night. After attempting to get hot water for over an hour, my children ( covered in face paint and sand from the day) went to bed without a hot shower. Day four - check out day - there is still no hot water. When I called for remediation I was told ‘no one else complained but I’ll see what I can do’. Nearly two hours later, after I’ve now given up again on showers, I receive a call back advising that there is a widespread issue but it won’t be fixed by checkout time at 11am. I, of course, now complain and was immediately met with resistance. After expressing my deep concerns and disappointment, I was offered a $75 gift card off my next stay at the hotel. Now, this offer was unacceptable to me given A) I missed out on the ‘renovations’ due to switching rooms, B) I was abruptly awoken and scared for the safety of my family due to miscommunication, C) myself and my children were unable to shower before check out due to a hotel equipment failure. The original staff of the hotel are just as amazing as always. However, the new ownership doesn’t seem to have much concern for quality. As I have not received an appropriate credit to my stay, I am posting this here. Next year, I’ll be finding a diff