Best Pet Friendly Hotels in Norfolk

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

I come to this hotel often. And it NEVER disappoints. The staff is helpful and friendly. The hotel is very clean. One of the biggest reasons we continue to visit this location is Debra Berry!!!. I can't say enough wonderful things about her. Attention to detail (she remembered I use extra sheets, they were in the room waiting), kindness, and over all a big heart. I feel safe at this hotel. Even when I had an unfortunate medical event, she checked on me because she knew I was there alone with my nephew. I hold her as part of our Norfolk family. Debra needs a raise!!!. Thank you Wyndham and Mrs Debra *especially *. She truly is special. Hold on to her, and never let go.

Very good, but missing a little bit. The people at the front desk are very nice. The breakfast is slightly better than the 'free breakfast' at the other chain. The parking at the parking garage across the street is convenient. Note that the garage is not secured, but that is typical in cities. The Chrysler Museum is a short walk away. The nightlife / restaurants are a short walk down Granby Street. It is about a 15 minute walk to the harbor. The light rail transportation is nearby. The room was nice. We were upgraded to a two room suite which was great. On areas for improvement: There should be wall hooks for jackets / hats to the right of the door. There is a need for luggage holders. We had to put ours on the kitchen table. One of the two elevators was broken. When trying to check out in the morning, the one elevator was full every time it stopped at the 4th floor. It took a while to get the luggage cart into a car. The light rail was LOUD in our room until late at night. We faced W. York Street, which should have been quieter than Brambleton.

Had a great stay and Definitely will Use again

You guys deducted $50.00 twice so $100.00 is missing from my card and Amanda the manager has not called me back yet. You had a total of 5 calls from me today! And I left a detailed message. I need my money back on my card like yesterday! Other than that it's a great property.

The staff at this property are all great!! Especially Terri she’s absolutely amazing and nice to my husband and I. She’s always so welcoming. We stay here every other week for business trips and she’s always so kind. Rooms are clean dishes are left inside dish washer. Only thing is that the hallway smells of smoke in different parts of the building but other then that everything great!

My family and I needed a short stay in Norfolk and I found this place. When we arrived, we were greeted nicely. I needed adjoining rooms, but the hotel was booked. The lady at the front desk accommodated me very nicely and I was happy. The breakfast was good and plentiful. There was access to water, tea and coffee at all times. And we were very close to the outlets. I recommend this place.

I travel often for work and pleasure, usually upwards of 100 days a year. I have been a member of Hilton Honors for over 15 years and I have never left a hotel review before. Monique has made my stay! Her customer service is excellent, she is always in a good mood, and she made me feel as if I was the most important guest here. I am happy to write this review and recognize her for her exceptional customer service. I have stayed at 5-star hotels who didn't come close to the level of care, professionalism, and service that Monique has provided. I haven't interacted with any other staff yet, but if they are of her caliber, then I look forward to it.

I am so happy they are doing the full breakfast again! I always stay at this hotel when I'm in the area. I refer my friends and family to this location as well. It is located in a great spot right next to the outlets.

Welcome to Best Western Plus Holiday Sands Inn Suites!Colonial Williamsburg and fishing are two big reasons many guests stay at our Norfolk hotel, and there are endless possibilities to make the dream vacation a reality.Are you looking for the perfect oceanfront room? At our Norfolk hotel, a private beach is just steps away. Spend the day sunbathing, playing in the surf, or fishing in the waters. Suites with full kitchens make extended stays simple, and our friendly staff is dedicated to ensuring your stay is as pleasant as possible. The history of the area draws cultural enthusiasts and history buffs to the area, and it is the perfect destination for a romantic getaway.This hotel in Norfolk, VA is also near the Naval Base, and our Norfolk hotel caters to many service men and women. Close proximity to military installations and bases make commutes easy so that guests can squeeze in plenty of leisure time, too. The Virginia Arts Festival International Tattoo event is a particular favorite.Our Norfolk hotel also offers close proximity to universities and colleges in the area. If you are a visiting student, professor or staff member, welcome to your home away from home. Festivals throughout the summer from May to October make those long summer months a little more enjoyable, and big college events like graduation and move-in weekend are simple to get to when staying with us.We are centrally located between all naval installations, including Naval Station Norfolk, Little Creek Expeditionary Base, and Norfolk Naval Air Station. Business travelers with Norfolk Portsmouth Shipyard, Norfolk Southern and Langley and Newport News Shipyard also depend on our Norfolk hotel to provide clean, comfortable accommodations. Our hotel offers many spacious rooms with kitchens, giving guests everything they need for a longer stay.At the time of check-in, there will be an additional $100.00 incidental hold added to your card, and will be released upon check-out if there are no incidentals accrued.