Candlewood Suites Charleston - Northwoods

The room is clean. The staff is amazing to make up for some flaws in the hotel. They have a full snack room in case food was not brought with you or to avoid going to the grocery store. They have stove tops for cooking. It's a real blessing to the people that can't find immediate housing.

Amazing staff. Clean environment. Great features,free gym,free laundry, super cool rooms, a cubard for snacks, great kitchen, elevator, helpful people, quiet place, awesome bathroom, fully stocked with shampo,o soap,a conditioner

The rooms on the first floor are so loud and the walls are so thin. The room above us sounded like elephants walking in the room

The hotel room did not have working ac/heater and I had to be moved to another room. The new room had roaches in the bathroom. Other guests were lounging in the hallways and were very loud.

The room was very clean and comfortable. The down side was the other guests cooking with their doors open so the smell was in the hallways. We were there for 2 nights. The first night was fine but the second night around 1am there were young children running through the hallways making a lot of noise and slamming doors. We tried to call the front desk but no one answered.

Excellent

Will/Would stay again.

Rooms were very clean and beds were comfortable, only problem was it ran a bit hot. Front Desk were quiet but polite, and our favorite Staff Member was Linda. She was perfect conversation and every time I talked to her she was doing her job without fail. Very nice people, nice rooms.

Our room smelled like strong mildew, especially the bathroom. They put us in the room next door, and it also smelled like mildew. I asked the clerk if the hotel had been flooded. She said no, but I have a tough time believing that. I asked for a room above the first floor, and she said they were sold out. So, I got a refund and went to another hotel. This was my third visit to an IHG hotel. IHG usually doesn't disappoint, but now I will shop around from now on. I'm not sure how they decide where they put guests, but I booked this nearly two weeks in advance. Is it because I booked it through *********** and got a little discount for being an IHG rewards member? If that's the case, thanks for nothing. Furthermore, while certainly friendly, the clerk also offered no apologies whatsoever. How unprofessional as well. Why pretend to be surprised about the smell of the room? Are most guests okay with the smell? Because there's no way the staff and management don't know about it. I guess they either don't care or don't want to correct the problem. Why not? The rooms cost over $100.00 per night, even with a discount. The smell of mildew indicates the presence of some type of mold. It may be a harmless type, but it's still a very unpleasant smell. Plus, even if you can't see them, mold spores could be present, and they can damage the lungs. I often disappoint myself by not paying attention to reviews before booking a room. If I had paid attention to the previous reviews, I would have booked somewhere else to begin with. I was looking for a deal, but I'm aware that you usually get what you pay for when it comes to lodging of any kind.