Extended Stay America Suites - Charleston - Northwoods Blvd

Absolutely DISGUSTING!! as we walked in, you could smell mildew based on the condition of the carpet, the man checking us in, was trying to check us in and watch videos on his phone at the same time. Walking through the hallway to get to our room, mind you the elevator was broken, so we had to take the stairs, the carpet was still dirty, and you could tell that the hotel was more than a hotel . It was almost like a housing complex because we saw people moving in bags getting groceries and children running around the hallways. as we finally got to our room, we entered, and instantly saw the most nastiest room. I have ever seen while traveling!!!! we checked the bathroom and it was P still in the toilet along with mold in the shower and old toothpaste spit particles on the mirror. They have a desk with a chair close to the kitchen and chair had old stains on it, and there was dry blood on the sockets in the kitchen. The bed also has stains on it as well. After seeing this, and taking pictures, we went downstairs to complain about the nastiness of our room, and the man at the desk was saying due to them being shortstaffed no one was cleaning the rooms, so we had to deal with it hearing that we got our stuff and left with the quickness. Not to mention while we were trying to check out the man at the desk was constantly outside in his car on the phone and we had to wait 20 minutes for him to get back to the desk. SUPER UNPROFESSIONAL. I will never stay here EVERRRRRRRR!

Sheets were dirty, carpet smell and had dark marks all over. Water wasn’t hot

Looking forward to seeing the place after the renovations

The room was very dirty. The refrigerator, microwave and water cistern are old and dirty. The elevator is out of service. The grab-and-go breakfast is useless. The hot water for the dispenser for breakfast does not keep the water hot. There are no cooking utensils. It was a waste of money. The hotel is just collecting free money with zero hospitality. The hotel should be shut down for renovation and complete maintenance or turned into a rental apartment.

As soon as you walk in the hotel it smelled You had people fighting alright? Alright, smoke smoke and people with dogs even though it said no, I'm smoking. The TV work on and off which it took staff about 4 hours to finally get the T. V. To work here. We pulled out pull out bed and oh, my did not use the pull out bed. Let's just say that the mattress was a Corum saying. The floors were dirty.It needs to be updated a lot and Only one. Outlet work in the floor was nasty. Where the bottom of the socks not being mopped. Or cleaned not unless you have no money. I will not recommend you staying there with your family.

No elevator working. I was on the top floor. No Kitchen utensils, even tho there is a stove and fridge. Dirty. Dirty. Dirty. Bugs...roaches. Service up front for check in took a half hour, and I was the only customer. Except he kept answering phone calls and talking to them for mins on end. It was awful. Never again.

No good, all is dirty and smells bad

Nothing was good. Dirty. We checked in and walked to our room through horrible smoking . We were on the 3rd floor and no elevator service. We had our 85 year Aunt with us. We checked out immediately. We expect to be refunded for both rooms and hope the desk cleak did not capture our financial information for personal use.