2-Star Hotels in Northampton

he issue that I have experienced was: When I first arrived at the hotel I requested an iron and and ironing board. The member of staff gave me an iron but stated that I could not have an ironing board because it must be in a room. I asked if I could get it later as I need to iron my shirt for work and was informed that it would be sent to my room. This happened at around 3 in the afternoon, it is now 10.15 at night and they have not produced it. Next I ordered a meal in my room, I waited 1 hour before going to reception and finding out they forgot to send my meal to my room. I was informed that the meal was ready now if I wanted it I could take it, which I was happy to do, only to find out that they had tried to give me my meal that was stone cold. Not good for chicken and chips. I then ordered a smaller snack because of the time and waited 45 minutes telephoned reception and was told by the supervisor that they had just come on shift and knew nothing about my issues. She apologised and assured me that she would personally bring my sandwich to me in 15 minutes, 30 minutes later I go to reception as I had still not got my sandwich and it was too late to eat at 9.30 at night. I asked to speak to the supervisor outside as the members of staff who gave me this poor service were by reception and I wanted to speak privately, outside I did not get an apology for the poor customer service of her staff and she did not apologies for incorrectly telling how long I would have to wait the second time, after I had told her about my poor experience. She then said ”you don't want the food raw, do you” after me complaining about her keeping waiting the second time. I teach customer service and this has been the worst service I have ever received in a hotel ever, and I will using this experience with Ibis in my classes on a perfect example of how not to treat a customer for a long time. This is my first experience of Ibis hotels and I am shocked that this is how you treat your guests. It occurred on: 01/09/2022 This meant that I am in my hotel room furious and disappointed and have not eaten. It feel ironic that tomorrow I will be teaching customer service and I am unable to sleep because of how much this has affected me. I am not satisfied with the service I have received and I feel frustrated that it is too late to book into another hotel. Train your staff to a much better standard and made aware that this is not good enough. Send me a full apology and the cost of my evening meal that I did receive should be charged. I don't expect any of the things I have shared with you to make any difference to the staff and if I was ever foolish enough to stay at this hotel again I am sure I would get the same poor customer service. I just hope that this is a poor hotel and it does not reflect other hotels in your chain.

With a stay at The Langham Hotel in Northampton, you'll be within a 15-minute walk of Grosvenor Casino and Market Square. This hotel is 0.8 mi (1.3 km) from Laserforce and 0.8 mi (1.3 km) from St Peter's Church.Make use of convenient amenities such as complimentary wireless internet access, wedding services, and a television in a common area.At The Langham Hotel, enjoy a satisfying meal at the restaurant. A complimentary buffet breakfast is included.Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 25 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as desks and coffee/tea makers.

Located in Northampton, this vacation home is a 5-minute drive from Sywell Country Park and 5 minutes from Overstone Park Golf Club. This vacation home is 3.3 mi (5.4 km) from Motor Racing Live and 3.6 mi (5.8 km) from St Andrews Hospital Golf Club.Free self parking is available onsite.Make yourself comfortable in this vacation home, featuring a kitchen with a refrigerator and an oven. Complimentary wireless internet access is available to keep you connected. Conveniences include a microwave and an electric kettle.

Really easy when checking in, staff were very friendly and helpful. Even though we had booked without breakfast, they still gave us all the times in case we changed our mind as well as the times for the food and the bar. The room was clean and just what we needed for a getaway. Plenty of space and it had really good space to store our belongings away. Good amount of plugs, especially having one either side of the bed. Bathroom was clean and a really good size. Wifi was included, which made it more appealing as usually when we go away we have to pay extra!

I only stayed for 1 night on a business trip but would have been happy to stay longer, was surprised by the reviews but most poor reviews are now dated. There is a small car park next to the hotel and you just put your registration into the tablet at reception to avoid a parking fine. From the moment I arrived the staff were so welcoming, my room was on the top floor and there are no lifts due to the age of the building but there are plenty of landings to stop on the way up. The room was clean, warm and the bed could have slept 7. Lovely ensuite with walk in shower and the towels were hanging over a warming radiator so were toasty after the shower and they were super fluffy. I ate in the restaurant for my evening meal, it was very relaxed, even with a disco going on in the main room, the ceaser salad was tasty and a good sized portion, the bread and butter pudding was amazing ! Once you leave the bar area you can't hear the main room disco. Your breakfast is made to order and there is a selection of juices, cereals and bread for toasting while you wait. The food was served on a warmed plate and was just right to set you up for the day. The staff throughout the stay were nothing but friendly and helpful.

Good value for money on the motorway with food hall and shops and garage nearby.. Our room was comfortable and clean with no problems.

This was a last minute booking, literally got to the hotel and crashed and the woke up early in the morning and was out of there. Did not really get to check out the hotel but did the job. Oh and their breakfast is good.

It's ok. Rooms are very small. Shower was good wofi ok. Bed very comfortable Noise carries a little in the rooms. Breakfast was continental. Nice coffee but choice was bland with food They want you out by 10 in the morning so be aware.

Located in Northampton, The Quays is a 5-minute drive from Sywell Country Park and 5 minutes from Overstone Park Golf Club. This hotel is 3.3 mi (5.4 km) from Motor Racing Live and 3.6 mi (5.8 km) from St Andrews Hospital Golf Club.Enjoy a satisfying meal at The Quays Pub & Carvery serving guests of The Quays. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.Free self parking is available onsite.Stay in one of 60 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Located in Northampton, Northampton Oasis - 4 Bedroom House is within a 5-minute drive of Kingsthorpe Golf Club and Laser Zone. This residence is 1.3 mi (2.1 km) from Grosvenor Casino and 1.4 mi (2.3 km) from County Ground.Take in the views from a garden and make use of amenities such as complimentary wireless internet access.Free self parking is available onsite.Make yourself at home in one of the 6 guestrooms, featuring kitchens with refrigerators and ovens. Complimentary wireless internet access is available to keep you connected. Conveniences include microwaves and electric kettles.