Renaissance Chicago North Shore Hotel Reviews

Great food, great experience, I would definitely recommend this place!

Very satisfied. Good service attitude. Complete facilities. Safe location. Highly recommended. More cost-effective than staying in Chicago. Good choice. 30 minutes drive to DT

Average.

Atziry was so friendly, knowledgeable, and helpful at the front desk. The room with two queen beds felt spacious and wide. The chess board and chess pieces on the wall were a nice touch. It is very convenient that Ruth’s Chris is attached to the hotel. The hotel is very close to a lot of shopping and restaurants. I would stay here again.

In room coffee machine didn’t work and trying to get a cup of coffee was an ordeal with hotel staff who were rude. Room was filthy - dust everywhere and fingerprints all over the mirrors. Back of barn door bathroom door was covered in spots. Room design was horrible. Who puts a translucent door on the bathroom? Shuttle options were horrible. Never again.

When we arrived at 4 pm the lobby was a little crazy. It appeared that many people were meeting in the lobby for weddings. We didn't have a long wait in line at the desk. When we arrived to our room, it was two double beds, NOT the king that we reserved. We went back to the desk and had to wait in line for another room. When we went to our second room, it was occupied! Third time was a charm after the gentleman behind the desk gave us a voucher for two drinks at the bar. I asked that we not get a handicapped accessible In room and another man behind the desk was rude and said, "What, you don't like a big bathroom?" I said that I preferred a tub/shower with counter space. He was so rude!! The room decor was nice and modern. The refrigerator was not cold at all. The room was clean and the bed was very soft! Almost too soft on our backs by morning. We ate at Ruth Chris Steakhouse that evening, but after that there wasn't anything to do. We drove down the road and went to Home Goods and Whole Foods just for something to do. When we came back to the hotel, there were many younger wedding reception patrons in the lobby, elevators, halls, and rooms and they were very loud and obnoxious! Don't think I would come back to this hotel unless it was to attend a wedding, lol!

The WORST Renaissance hotel I’ve stayed in! High humidity in the hallways. Loudest ac in the rooms. Poor service overall. Beds are poor and you could feel the springs! Clearly an old AC hotel. And I am a lifetime platinum member. I have much higher expectations from this hotel chain.

The service was truly exceptional. I can't remember staying at a hotel with better staff. Everyone went above and beyond to treat guests like royalty. I will certainly stay there again next time I am in the area and can say with confidence that the entire group I was in town with felt the same. It was a pleasure.

I expected much more from a Renaissance hotel. The lobby and conference area look ok at first glance, but the hotel is a tired old property in need of a significant update. As a Lifetime Platinum Bonvoy member, I stay at a lot of Marriott properties. I've come to accept a certain level of quality from any hotel under the Marriott name, but this one doesn't meet my minimum expectations. We were on the 9th floor, mainly because of the "club", which was closed during our stay. There are only two elevators that go up to the 9th and 10th floor, one of which was out of service during our stay. That cause excessive wait times. When the single working elevator did come, the door rattled like it was going to fall off. When we would stop at an intermediate floor, the door didn't close properly. The door would close about 6", the go back. We had to hit the "door close" and our floor button repeatedly until the door finally closed. That does NOT give a person confidence in the safety of the elevator. Of course the room windows are bolted shut so the only way to get any air circulation is to turn on the AC, which was louder than any airplane I've ever flown on. At night, I had to turn the AC as cold a possible so that AC would just stay on and not turn on and off with a resounding thud. This was the only hotel room in my memory that does not have an exhaust fan in the bathroom. Not to be crass, but if you go #2, expect the smell to stay with you for the duration. The shower had one of those secondary hose sprayers that are so popular in hotels, but ours had broken off the wall, and instead of fixing it, it was stuffed into the little metal basket in the corner, along with a washer of some sort. The end of the faucet housing was missing and I was afraid to turn it on lest the water spray me in the face. In summary, I would not recommend staying here unless the do a major overhaul of the rooms.

I stayed in Chicago only one night. Since I called the day before to ask about the stay, Camila, Perez, the front desk, girl, was amazing and super welcoming! Room was clean and had everything my family and I needed. Next time going to Chicago looking for a place to be away from traffic and downtown, I will definitely stay in this hotel!

I was unable to sleep as the walls were paper thin. When my neighbor came back to their room at 11:30pm, I could hear everything they were doing - talking on phone, listening to music, and using the bathroom. I had to switch rooms at midnight. I’ll never stay here again.

I have known this hotel for many years, as I grew up in the area, and have been a guest occasionally when returning to the Chicagoland area. Unfortunately, there continues to be less and less positive about the experiences, and during my most recent visit, I felt I should share such here. When I arrived at my room, the door was not firmly closed, allowing me to just push it open. This was rather disconcerting, since one wonders if Housekeeping exercises the same lack of care and attention when I’m not present following a turn-down, with my belongings still in the room. As in previous visits, the air conditioning is anything but subtle (read: LOUD), and this time the toilet had not been flushed (not dirty, but used toilet paper was in the bowl), the bath mat was horribly used and frayed (is it so expensive to provide truly fresh items for guests?), and a strange nut cluster of sorts was on the armchair. Any of these individual oversights could gently be overlooked, but taken together, it seems there is either a lack of proficient management or true attention to basic matters that continues to plague this hotel. Additionally, it appeared only one elevator in the older North Tower was working that could deliver guests to the 9th and 10th floors. These unreliable and rather out-of-date (cramped, rattily) elevators made it equally difficult for guests and hotel personnel to navigate the up-and-down of the structure. There also currently exists much confusion about if WiFi is included or an extra fee. Management did provide an answer when I asked, but the other guests with whom I spoke expressed similar questions. Yet another barrier to an easy hotel experience which should be addressed. The hotel was recently renovated, and while the lobby is somewhat more open and brighter, there remains a lot of work to do, and I certainly won’t be returning very soon.

Brief: I am a Marriott Bonvoy Ambassador Member who practically lives at Marriott properties. Only this property I run into issues. This review is about - Monitoring food intake in the club lounge, theft, persistently slow WiFi, and continuous problems which will certainly waste the time you do not have while conducting business in Chicago. The last time I was here, I misplaced my $100 black Mophie portable charging stand. I used it in the lounge, briefly left it for less than 5 minutes to visit the front desk, and the only person present in the lounge was the female lounge associate. I refrained from accusing her as there was no evidence. To emphasize, upon my return within 5 minutes, no one else was in the lounge, even the female club lounge associate. I didn't point any fingers or raise this issue with the management because I acknowledged it was my fault for trusting the space. Just a friendly reminder to be cautious with your belongings and avoid leaving anything unattended, even for a moment, in the club lounge. (PM shift employees including older gentleman working the bar knew how we were searching for our stolen item) again, the issue wasn’t raised. While searching through the trash wearing gloves, the female club lounge associate seemed to quietly smirk as she observed me and my colleagues. On the positive, As a Bonvoy elite Marriott Ambassador member, I practically live at hotels. Only this property I often run into issues. However, Front desk team members are great. Especially Dani and supervisor girl Mila working PM shifts. Absolutely great. Housekeeping ladies are truly wonderful as well. Especially, the housekeeping lady working on the 10th floor on Nov 8. Every interaction with housekeeping and front office has been absolute pleasure. Finally, not all hotels are perfect. But, accusing guests of taking too much food to the room is insulting. Small plate of vegetables and 1 sandwich doesn’t justify large quantity. I genuinely hope the GM takes this matter seriously and roll the security tapes to really see how little they took in direct comparison to others. Lastly, I wish the F&B manager Jesse actually rolled the tapes before accusing us, and wasting my time dealing with this matter including writing emails and this review. I remember he first stated he saw them taking large plates. When confronted, he changes to he was told by his staff. The manager changed his story 3 times which is actually amusing. But nevertheless, this is beyond insulting and very targeted attack. After confronted, He did apologize but damage was already done. This hotel’s way of micromanaging how much portion you take and eat comes off very cheap and distasteful. Checking out today on Nov 9, 23. We specifically requested 4pm late check out upon checking in. At 11:05am. Housekeeping lady knocked on the door and few seconds later barged in. I asked, “did you not see Do Not Disturb sign on the door?” She replied, “What time you leaving?

Perhaps I made a mistake and assumed that the Renaissance North Shore was a full service hotel because it changes in excess of $150/night. My room - booked for five nights - was not cleaned or made up even after two requests? After the second request, they offered to give me sheets and towels to do it myself. Maybe they think it is an AirB&B where you make your own bed and wash your own towels. No quality here. No service at all. Don't make the same mistake I made. Marriott Bonvoy indeed!