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The receptionist was polite, kindly took record of my ID /Bulgarian passport/ had a short, friendly conversation with me and even went a little further by allowing himself to ask about my personal situation such as 'how my husband let me go to Bulgaria in a hotel, all alone' ; asked me to go on a date with him and last, but not least commented that since my husband is not in the country I can go on a date with him and that would not affect my marriage in any way. I have not made an issue of that situation as I told him quite clear and made him understand that does not matter what the situation is I would not cross the 'boarder' and there is not a chance in the world I can let any of this happen. Other than that - he has always had a smile on his face and operated an excellent example of customer service. Once I was checked-in I went to the room /405/ to find out there is nothing like what it was in the pictures advertised online on Booking.com and I got shocked, but I decided to deal with it on the next day. I was completely exhausted of the travel I have had in the past couple of days so I have only changed and went out for dinner. The male at the reception was again kind enough to give me some options for good places to have dinner near the hotel. I have then returned and went to bed straight away as I had an extremely important exam on the next day. The day is 12th of May 2022, 8:10 - I was woken up by two brown-ish dressed females who were dressed as cleaners but again had no badge on their clothes. They were shouting to each other from different room at 8AM which completely pissed me off as I could not have the rest I needed for the exam I had later on the same day. I made them aware that their behaviour is unacceptable and even then they did not apologise or even stopped. Since I was already woken up 4 hours prior my alarm I decided to check on Booking app what kind of room I booked as I know my wants and I doubted I would book a room that looks more like a cell in a prison in Bangladesh - with only a small window and hard access to natural day light. I then realised that the room I booked has a terrace and French windows which is nothing like the room I was hosted in. I have immediately called Booking.com's customer service and they arranged for me to be moved to the room I have actually booked. I have kindly asked for help to move my luggage and was told to ask 'the female on the 4th floor' who completely denied to assist me and even mentioned I am spoiled by my husband /which is a conclusion I believe no one should make verbal since they do not know me in person/. I have moved my luggage all alone and went for my daily tasks. Day 4 - 15th of May 2022; 12.30 PM - I have asked the female /picture attached below/ who again had not have any badge on her clothes for a coffee with milk and a bottle of water and then took a seat in the cafe area. I was told I could grab them in a very disrespectful manner and I was given a 'look' by the

Disappointing. Definately not a four star. This hotel is so overrated and overprized. There are other hotels close by giving better value for money. On the positive side there is a nice reception area. And the bed is quite comfortable. The view is overlooking a crossroad. On the other side the hotel is old and worn. In the room there are no sockets near the bed. AC is central govern. Not possible adjusting temperature in the room. I left it on max cold for 24 hrs. No difference. It’s just a fan blowing. The hotel is located in the street. You get a lot of traffic noise from the crossroad outside. Furthermore curtains are not lightproof. You wake up at 6am by sunrise. And then there is breakfast. Breakfast is the worst I had in ages. Simple, cheap and a complete mess. They are trying, but definately struggling. Cheap, greasy low quality products . In addition they deny to refill after 9.30 and turn off the lights 10.05 while guests still are eating. Breakfastroom is crowded, lacking tables. Staff is hostile passive aggressive and shows horrendous behavior. But coffee was ok! Under the surface they really need to improve their quality. I am glad I only stayed two nights.

We stay at this hotel from October 1 to October 6. A couple of friends. Although a beautiful and clean boutique hotel, the service is not good. There are stairs at the entrance, stairs to the elevator and no one to help take luggage. Really shameful. In the dining room there is one waiter who is not enough to fill the gaps in the buffet anyway, which is not worthy of 5 stars. very poor You have to wait and ask for eggs or a sandwich from the menu. Tomato, cucumber, or cheese butter. Sometimes there is nothing and you have to wait for it to be brought to your table. Really not worthy of 5 stars. We were very disappointed. The lobby is really nice but there is no air conditioning. I will not come back here. Definately not

Unexpensive, but good quality hotel. No major problem with my stay, except for a dog somewhere outside barking all night, which of course the hotel is not responsible for. I got a great coffee at the reception, I took advantage of the free parking even for the whole following day, which was really nice. The room was comfortable.

Posh interior, fancy rooms. We booked the king superior suite (room 501) and it was spacious and snug with a huge terrace and adjacent pool and gym. Great artwork all over the place. Each floor has a different theme, earth, wind, fire, water. Nice bathroom amenities. Great breakfast. Amazing speciality coffee in the bar 87 downstairs, with Victoria Arduino hardware. Staff was attentive. There are no weights in the gym, just cardio machines and flimsy 5 kg dumbbells which I can lift with my eye lashes. The bathroom has glass walls, which is fancy, but inconvenient during night time, when you turn the lights on there is light spillage due to the glass ceiling and walls. Looks very nice though, can't deny that, Thai style. Some signs of wear and tear. Just one elevator. The TV sets used to be top notch back in 2010, sporting an integrated soundbar. Moët in the mini fridge for bonus points. Interesting minimalist industrial design.

The hotel is very cheap and the showers are beautifully strong and quickly warm, which was not everywhere in Bulgaria. Also the minibar in the room has various snacks when you arrive late and nothing more open is super. Unfortunately, the good review ends with this. The room and the whole hotel is extremely old. The worst was the strong smell after distant smoke in the room. I am also a smoker myself, but this smell in the bedroom doesn't go at all. The floor was also very sticky, almost like in a club. The area is rather left, I arrived around 21:30 and there is no shop or restaurant anywhere. I booked 2 nights but after 1 night I'm in a just a little more expensive hotel near the city center, which is excellent. If one doesn't disturb smoke and for one night it's okay, but I'm better paying CHF 20. - more and have a more friendly, pleasant accommodation for it.

Slightly older hotel with recently refurbished rooms and reception. Rooms are nice and service ok. It is not a four star hotel. Maybe room is three, but lacking amienties to be four. Breakfast is simple and no more than two star. Bed a little too hard for my liking. AC is central govern with just modest control in the room. Room temperature set to high. Curtains not fully lightproof. A bit out of city center. Quiet in the hotel for sleep quality