Brenda I
May 29, 2024
I read some of the earlier positive reviews and I wish I had had the same experience. You get what you pay for. I wasn't concerned about the price as I was looking for something overnight. The room itself was large and comfortable. The pillows were terrible, though, so bring your own. My issues were with the check-in and check-out staff. When we arrived, the employee was a younger female who probably wasn't taught proper customer service. She asked me if I had a service animal. I confirmed no. She gave me a key and said there were doors on the ends of the halls however, those doors are not accessible from the outside. There is a scan card mechanism but no handle to open the door from the outside so I had to walk around the building back to the front door to get to my room. I parked my vehicle by my window where I could keep an eye on it. There is a large number of unhoused individuals but I find they are harmless. The check-out process involved two male employees talking to each other in a foreign language. My issue is not the language. My issue is that they did not address me until I said I was ready to check out then they kept conversing with each other. I gave the key and they said thank you. When I asked for my receipt, they only photocopied the receipt pulled from their credit card machine and not an itemized bill. Their breakfast was abysmal. It does say on their website that they provide a breakfast "item". In this case, dry cereal or bread for toast and some yogurt. We couldn't even drink the coffee. We ended up down the road at Mama Lou's Diner which turned out pretty good. All in all, it was a bed for a night however we will never stay here again.