Scenic358699
December 28, 2023
Very bad surprise. Well decorated reception but nothing behind this bluff effect! Friendly service but lacking in professionalism. Information given regarding paid or included services available is not accurate. This plunges the customer into confusion as to the options available between the group's hotels located in Villard sur Ollon. Superior room - spacious, beautiful mountain view. The quality of the bedding is not at the level of a 4-star hotel. Sufficient pillows but hard and uncomfortable. Summer duvet even though we are in December! Quality breakfast buffet but minimal service non-existent. 100% self-service in a 4-star hotel. The price of the rooms is too high for a 4 star which is not worth more than 3. Very disappointing stay!
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