Ontario Spa Hotels

i drove 7 hours from Arizona to get to this hotel that my company already booked and paid for in advance to be told that i need my boss present to present his id and card....... also told me i wouldnt be able to get a room because we have to re book 72 hours in advance.... i sat around for 2-3 hours til my boss from ontario could arrive to present his id and card..... very unprofessional because ive stayed here last month and did not have any of these issues. the front desk did not give two F***s that i was basically stranded in another state with nowhere to stay. after driving 7 hours and sitting 2-3 hours. you would think if you have people staying that are coming from out of state you would provide necessary information so that we are not stuck. after my boss showed up i finally got this room to walk into a dirt ball room with ants everywhere and just dirty. the wifi is probably the worst wifi ive ever experienced in a hotel. the fact that they call this complimentary wifi is almost disrespectful. i work a lot from my computer and i need good connection to be able to work. as i am writing this review in the hotel room looking at my wifi signal with 1 -2 bars max and thats how the wifi has been this whole week. for the hassle and stress i was put through i would book another hotel that would actually give you the service and respect that you pay for. the fact that the front desk said i wouldnt be able to book anything cause for 72 hours and their manager left was ridiculous. basically telling me to f*** off. i remained respectful and calm throughout all of their crap. you need to be teach your employees to cater to repeat customers... ive been here many times and my history will show it... and shows everytime my company paid with the same payment method... they had me wait 3 hours because lack of skill, lack of knowleadge, lack of customer service. And they were okay with letting me sleep in my car because their process is wrong is the reason they will get a bad review today. if you do make a reservation here and pay online make sure that these people provide you with all the right documents you will need especially if your company is paying for the room. make sure you bring insect killer and plenty of sanitizer to clean the dirty rooms. also their is free breakfast included but i wasnt aware of it until my last night here and none of the employees let me know of this i had to kind of force myself into the free breakfast. its time people do their job the right way it amazes me how employees can destroy a business's name and reputation because of their poor level of skill and care. And on the side of this damn building their are about 100 bumble bees flying around the side of the building if i didnt see it in advance it would have been pretty bad. ive never seen this many bees hovering around the garden on the side of the building before.

Clean rooms well maintained. The whole property is well maintained. Friendly staff always offering help. Great variety of items for breakfast that is hot and fresh. Clean pool area with fresh towels. Excellent parking available for all rooms.

I loved the way the room was out together/ it gave very homey feeling. Smelled really clean and nice. And dishes and silverware was already clean and everything. Love love love it

It was a great stay the beds are comfortable the staff is very friendly and helpful the rooms are very spacious and clean it had everything we needed the suites came with top stove and they works so well we cooked full meals and I loved how we can borrow appliances like blenders waffle makers and more at the front desk we made sopes and empanadas I want to say the best part that i absolutely loved would have to be the soap the have the dove brand for hand soap lotion body wash conditioner and shampoo it was absolutely wonderful to feel like your actually at home

Room was very clean and organized. They offered Natural products for your hair and body. There was even a nice little sign that read, If you forgot a tooth brush, razor, comb or shaving cream than we would be happy to give those to you if you call and ask for them. I did notice that the vents most likely needed to be clean because even though I was not on a smoking floor, I kept sneezing throughout the night because of my allergies to smoke. I asked for a late check out the afternoon before I left and they approved it. The day of check out after a long day at work I went up to my room to pack my suitecase and my key card did not work. I called down to the front desk and the response I got was, ” You have to come back down here to get another key card.” I was upset because you would think if I asked the afternoon before for a late check out they would have either handed me another key card then or gave me a heads up that I would need to get another before heading up to my room. I had an appointment and was rushed for time but they did not even try and apologize.

With a stay at Country Inn in Ontario, you'll be within a 10-minute drive of Ontario Convention Center and Toyota Arena. This hotel is 6.9 mi (11.1 km) from Ontario Mills Shopping Mall and 3.2 mi (5.2 km) from Schimmel Dog Park.Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access and a vending machine.Take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 6 AM to 9 AM.Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 68 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.