Anonymous User
February 26, 2025
I almost never give bad reviews, but I must give a bad review this time. It should be made clear that the bad review is for the hotel, not Ctrip. The Ctrip staff is very good and is actively dealing with the problem.
In general, I think the environment of this hotel is still good. Most of the staff were also very nice during the days I stayed in the hotel, but I encountered the following problems:
1. I can understand the deposit, but it is not a pre-authorization frozen amount, but a direct deduction, and the amount is not transparent. I called the hotel many times to communicate but to no avail. The staff had no patience. One of them said that he couldn't understand the letters of my last name. Excuse me? Although my spoken English is not fluent, but you told me that you couldn't understand the letters I said? In the end, I said the first letters of multiple words to solve the problem, and then 🙂 The funny thing is that this staff said that he couldn't solve the relevant problem and asked me to call again the next day, and it would be solved by other staff. OK, then why did you argue with me for a few minutes about my last name? In addition, I won't go into details about other communication issues. Anyway, their statements are inconsistent. One moment they said they wanted a refund, and the next moment they said they didn't have the amount. The time was more than 3 weeks. I think the hotel can tell me how to solve it, but it must not let me spend money to suffer.
2. The hotel's shuttle bus schedule is not reasonable, and in most cases you can only take a taxi.
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