Guest User
November 5, 2021
This place is a disaster!!! I would have put zero stars if that was an option! We were there for their “Halloween party.” When we got there, no one was at the reception desk, a housekeeper or some other type of employee had to call someone on the phone to check us in, it took 4 times to get keys that worked for our room (the walk, or should I say hike, to our room and back to the desk each time was insane), and the room smelled very musty. So we thought ok it’s early Friday, it can’t stay this bad. WRONG!!! They charged my card an additional $200, when I asked about it they said it was a hold. That “hold” was taken out of my account on Oct. 29th. I have messaged several times since then and the money has still not been credited for the “hold.” The place was essentially a ghost town the ENTIRE weekend. I attached a picture of the bar where there was no one, no bartender, no manager, nothing, during a time that they were posting on Facebook to come join the party. (I also attached their Facebook post and a picture of their pool during a “pool party.” That we were also the only ones at.) We were literally the only two souls in the “bar.” I believe we may have seen one other couple the whole weekend and they left and went to another club called Secrets (a 30 minute drive). DO NOT WASTE YOUR TIME OR YOUR MONEY. We flew down for a nice weekend as a couple and wasted so much money. We could have stayed home and sat around our kitchen island alone, had more fun, and saved a ton of money. We will never return to this dump.