Candeo Hotels Osaka The Tower Reviews

The hotel is nice. We stayed in a corner room, which was clean. There is Yodoyabashi subway station, which is only one or two stops away from Umeda or Shinsaibashi. It is very fast. The only shortcoming is that when checking in, there was a rather disturbing error between the Ctrip order and the hotel's booking information. The Ctrip booking was for 2 adults and 1 child, but the hotel did not get the booking with the child. The front desk asked for additional fees, which seemed to be more than 27,000 yen. There was a Chinese front desk, so we just took a photo of the Ctrip order and checked in smoothly. Facilities: Good facilities, the laundry room on the 31st floor will be available in the early morning Hygiene: Very clean Environment: Newly decorated, wooden style, comfortable to look at Service: Good service, it is rare to see service defects in Japan

Advantages: Newly renovated hotel, rooms above the 18th floor of the building can enjoy the night view. The hotel is located in the embassy district of Osaka, surrounded by the Swiss Consulate and the American Consulate. It is one subway station away from Umeda (but you have to walk a few hundred meters before and after), and there are three buses to Osaka Kansai Airport at the door of the hotel, which is very convenient. There is another open-air SPA on the 31st floor, which is quite chic. Disadvantages: The reservation system is confusing. I booked two adults and one child on Ctrip, and they asked to pay the difference for one child when checking in. We argued with them and showed them the Ctrip reservation. A responsible Japanese beauty found a young lady from Northeast China to coordinate. The first plan was for me to coordinate with Ctrip. I said, do you want me to make an international call to coordinate now? My reservation did not conceal the fact that I have a child. If you want to coordinate, you should go to Ctrip, why should I do it? I know that Japanese hotels charge per person. I did not conceal or deceive, and I am not responsible. Seeing that I spoke English all the time, the Japanese beauty compromised and did not charge extra. But it feels really bad, as if we are deliberately trying to get the wool. There are few breakfast options. Imagine people of all colors queuing for two miles to wait for a coffee machine. Can't they make several pots of coffee and pour them for the guests? Or just add another machine. The breakfast ends early, from 9:15 to 10 minutes, the breakfast counter will be removed. Doesn't it say 10 o'clock on the meal ticket? Is this the standard of Japanese service? I don't understand. There are also non-Japanese service staff. They look like South Asians. Their English is not very good. I asked him to add a quilt, but he didn't understand quilt and duvet. In the end, he gave me a blanket. I was really embarrassed. Some Japanese front desk staff are not very friendly to Chinese people, but they are very enthusiastic to Koreans. I heard that there are many Koreans in Osaka, and I can't tell whether I met her fellow countrymen. The room cleaning is weird. If the guests don't specifically ask for a comprehensive cleaning of the room, it is basically not cleaned. They only change towels and add bottled water. Summary: It is more suitable for young couples to travel, and you can enjoy the Sky Spa. It is not suitable for families with children. The hotel reservation system is not well connected with China. If you want to earn money from Chinese people, you should show some serious service awareness. Otherwise, just honestly collect money from Koreans. That's all!

Very satisfied, the rooftop hot spring is very comfortable, there is a Chinese front desk, it is a newly opened hotel, and it is close to Umeda and Shinsaibashi. In general, it is a very cost-effective hotel

The hotel just opened not long ago, and the facilities are very new. The room is not big, and it is quite good to have a hotel of this size in the center of Osaka, but the service is really worrying, and it can be said that there is no service. I stayed for 3 nights, and there was basically no cleaning except taking out the garbage! The soundproofing of the room is not good, and the slippers in the room are very strange, high-heeled leather slippers, which are very uncomfortable to wear. It feels like a self-service hotel! There are no porters, no waiters, no instructions, nothing!

I booked a triple room for a family trip. The room was very small and very crowded. There were two beds side by side, a corner sofa bed next to it, and a small coffee table between the bed and the sofa. The corners of the wooden frame of the sofa bed protruded and were sharp, and the space was small. My son accidentally rubbed his foot on it and scratched the instep of his foot. The soft packaging was installed only after asking the front desk the next day. When I returned to the hotel on the third night, the hotel cleaning staff left out a set of pajamas. The garbage bag in the bathroom was not cleared away. When I took a shower, I opened a bath towel and found a ball of hair inside. It was so scary. I suddenly felt insecure about the hotel's hygiene. After communicating with the hotel, the hotel did not apologize and waited for further information. The management level of this hotel is not like the quality in Japan. Is it because it is in Osaka?

Newly opened hotel with great design, good service and problem solving. The only problem is that there is a big pitfall when booking with Ctrip. After entering the number and ages of two adults and two children as required to make a reservation, I went to the front desk and was told that this room type does not support 4 people. After communication, the front desk manager solved the problem.

It was a bad stay experience. First of all, we paid the room fee according to the price of two adults and one child when booking the room, but when we checked in, the hotel front desk said that there was only the fee for two people, and we had to pay for one more person. So we negotiated for a long time until we found out that we had paid for three people before we could check in. The front desk said that this was because Ctrip transferred the booking to a third-party platform, so they only received the automatic setting information, which caused the error. Secondly, this is a hotel that opened in a hurry. The service staff was not well trained and had no service awareness at all. From the front desk to the room service, all the consultation questions were pushed away, and the room cleaning was very unprofessional. Every day, there was either missing something or something. There was only one small bottle of mini lotion for three people in four days. We were a triple room, with only two toothbrushes, and only two bath towels every day. Due to the very few service staff, we were too lazy to negotiate with them. The most bizarre thing was that they turned off our refrigerator. You know, we bought drinks, yogurt pudding, etc. in the convenience store. This is the first time I have had such an experience in hotels in so many places. Next, Chinese guests are given priority to stay on lower floors, while Westerners are generally on higher floors. This difference in treatment is so obvious. In addition, the hotel lobby is on the 17th floor, and you have to take the elevator every time you go back to your room, which is very inconvenient. Due to the current service status of this hotel, guests have to carry their luggage by themselves every time. Finally, the room is slightly more spacious than hotels of the same level in Japan, but there are many strange designs, such as the extremely cramped design of the bathroom door and toilet. As for the overall interior design taste that is hard to describe, which is like the last century, it is certainly not a disadvantage... In summary, I wrote so much and sincerely hope that we Chinese can avoid pitfalls!

Clean, new, relatively large, very good

Hygiene: There is a smell of cigarettes in the room! Environment: The soundproofing of the room is poor. You can hear the people next to you opening the door and talking in the passage. Service: We booked two rooms, one of which was checked out at 10:30. One room was delayed to check out at 11:30 and charged us 2200 yen per hour. We contacted the front desk at 11:00 and we were packing our luggage. I will never stay in this hotel again. I have been to Japan many times, and no hotel is like this.

Brand new building with first-class restaurant view. But the room size, configuration, and services may not be comparable to Atour in China...

Very close to the subway and the line to Kyoto and Nara. There are many delicious restaurants nearby. The only thing I think is lacking is that the check-in is a bit slow. I don't understand why three people serve one person and then wait in line to check in.

The front desk service is very good and friendly. There are two convenience stores nearby which are very convenient.

The hotel is about a 10-minute walk from Yodoyabashi Station. There is a convenience store and a barbecue restaurant downstairs, which is quite convenient! There is a hot spring on the 31st floor, which is free and very comfortable after a day of walking! You have to bring your own bath towel up But the hotel front desk is not very friendly to Chinese people. I said I wanted a high floor, but the front desk said there was no one, so they arranged us on the 19th floor. After I finished, I heard that the foreigner next to me was on the 20th floor. There are also many right angles in the hotel rooms, and the children bumped into them several times!

The hotel is very clean and hygienic. I especially recommend the spa on the rooftop. It is clean and hygienic. You can take a bath in the open-air spa while watching the night view of Osaka. The experience is superb. The hotel is close to the subway station and Umeda. There is a convenience store downstairs and many restaurants near the hotel. It is worth staying.