Arashi Hotel Shinsaibashi Reviews
Arashi Hotel Shinsaibashi
1-16-5 Higashishinsaibashi, Chuo Ward, Osaka City, Osaka Prefecture, 542-0083, JapanView Hotel Details
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Arashi Hotel Shinsaibashi Guest Reviews
4.3/5
Very Good
42 review
Verified reviewsLocation4.3
Amenities4.3
Service4.3
Cleanliness4.2
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All reviews(42)
Positive reviews(39)
Reviews with photos/video(16)
Awesome rooms(12)
Friendly staff(10)
Awesome stay(8)
Near shopping area(5)
Convenient for shopping(5)
Negative reviews(3)
Guest User
Business 2-bed Room
Stayed in Nov 2024
Family
11 review
Outstanding
Posted on Dec 6, 2024
Place is convenient with many eateries nearby. Train station abt 5-6min walk away. Near shopping belt. Theres a lot of nightclubs around though. But it never feels unsafe to be honest. The hotel is clean and theres a drinking water tap in the room. Small rooms are expected but is not unreasonable for me here. Will stay again if i come back.
Response from Property: Thank you for taking the time to review your stay at my place. I am very pleased to hear that I made your stay pleasant. Looking forward to seeing you again soon. Thank you again.
Li Hoi
Business 2-bed Room
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Jul 28, 2024
What amazed us was the bathroom.
It was separated into 3 parts. Spacious shower room, toilet room and a hand basin room. Small water bottles were placed on the table for us upon check in. It’s just 8-10 minutes walk to Glico Man signboard. And from there, you can find lots of restaurants and shopping.
Response from Property: Thank you very much for your satisfaction with our hotel facilities. Wet and dry separation, bathroom with large bathtub is one of the features of our hotel. Looking forward to seeing you again, and finally wishing you a happy life and all the best.
ZHI HAN
Business 2-bed Room
Stayed in Oct 2024
Family
1 review
Posted on Nov 24, 2024
The hotel is worth for family groups up to 5 people. However, the room services are not that good as they don't have an actual receptionist to serve, you have to make a call from the front desk tablets to call the service center to request the room cleaning service. Also, my family group faces that their bed frames broke when we reported to them, they do nothing and didn't compensate us at all.
But overall, it is a good cost-performance place to have long-stayed in Osaka center part. I would definitely recommend family groups to have a nice stay. However, if your group is smaller than 5 members(like 3 or 4 people), I recommend you to stay at a hotel to have a good service instead of this kind of apartment hotel.
Response from Property: Thank you very much for staying at our hotel and taking the time to provide us with your valuable feedback. We deeply apologize for the issues you encountered during your stay. At check-in, our staff always explain the details of the stay to our guests. Every guest is entitled to the same number of cleaning services. If you wish to request additional cleanings, please inform the front desk, and we will certainly accommodate your needs.Regarding the issue of the bed frame damage you mentioned, we conducted a thorough inspection of all the beds in our rooms and did not find any such problem. Due to platform restrictions, we cannot confirm your room number. If you could provide us with the exact room number, we will double-check the situation. We would greatly appreciate it.Moving forward, we will further refine and enhance the quality of our hotel services and facilities. We sincerely hope to welcome you back to our hotel and provide you with a better stay next time. Wishing you happiness and all the best!
Guest User
Double Room
Stayed in Dec 2024
Family
15 review
Outstanding
Posted on Jan 31, 2025
Nothing to say. Wonderful experience. Great staff. I
Recommend that hotel.
Response from Property: Thank you for taking the time to review your stay at my place. I am very pleased to hear that I made your stay pleasant. Looking forward to seeing you again soon. Thank you again.
Guest User
Double Room
Stayed in May 2024
Solo travelers
2 review
Great
Posted on Jul 2, 2024
Good location
But no room service or cleaning
Overall is okk
Response from Property: Dear Guest:Thank you for taking the time to review your stay at my place. We will provide multiple cleaning services for guests staying for more than 3 days. If you need cleaning services when you stay for 1-2 days, you can inform the staff in time and we will still actively clean for you. Thank you again for staying in our hotel and wish you a happy life and everything goes well.
Guest User
Business 2-bed Room
Stayed in Jan 2025
Family
20 review
Very Good
Posted on Feb 13, 2025
The location is really convenient, 100 meters west is the Shinsaibashi business district, the room is relatively large, the bed is 1.35 meters, which is quite friendly, the bathroom is separated into dry and wet areas, the hotel provides free mineral water, the room has a refrigerator and a dining table, there is a Lawson convenience store downstairs, and the soundproofing is not bad. There is Chinese service and communication is barrier-free. I found that the quilt was a bit dirty when I checked in, so I asked the hotel to change it. There is only air conditioning for heating. If you are afraid of cold, you can ask the hotel for a quilt. There is no heating in the bathroom, be careful of catching a cold when taking a bath, the bath water is very hot, and there is a bathtub that I dare not use because I am afraid it is dirty.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好：感謝您抽出寶貴的時間評價您在我房源的住宿體驗，很開心可以讓您住的愉快，非常期待您的下一次光臨，祝您生活愉快一切順利。
Guest User
Business 2-bed Room
Stayed in Jan 2025
Family
13 review
Amazing
Posted on Feb 10, 2025
Compared with other hotels in this trip, the facilities are relatively old, but the advantage is the location. It is very convenient to visit Shinsaibashi, Dotonbori, and the nearby supermarkets. After buying things, you can go back to the hotel and continue shopping. There are quite a few gigolos nearby... There are also many delicious foods. Overall, it is still good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好：感謝您抽出寶貴的時間評價您在我房源的住宿體驗，很開心可以讓您住的愉快，非常期待您的下一次光臨，祝您生活愉快一切順利。
Anonymous User
Business 2-bed Room
Stayed in Jul 2024
Family
12 review
Posted on Aug 8, 2024
In the custom area, surrounded by gigolo clubs, it was really embarrassing to walk by with children! The lobby was decorated with very tacky fake flowers, the decoration was old and fancy, the room and bathroom were large for the same price in Japan, but the space was not used reasonably. The key point is that it was very dirty! All the glass glue was covered with mold, there was water stains on the faucet, and there was thick dust behind the TV... The exhaust fan in the whole bathroom seemed to have been broken for a long time, and the smart toilet did not have warm water. It is said that the ********* took over and reopened in 2023. We stayed in more than ten Japanese hotels along the way. No matter how cheap they were, they were clean and the facilities were functional. What a difference!
Original TextTranslated by Google
6/12
Response from Property: Dear guest: Thank you for taking the time to review our hotel. First of all, we are very sorry for not meeting your accommodation needs. Thank you for your review of the decoration style of our hotel. We understand that everyone Guests have different aesthetic views, and we will convey your opinions to the relevant departments so that we can make improvements in future decorations. We hope that you can make great changes to our decoration style during your next visit, because the hotel is in a state of mind. It is located in a prime location in the center of the bridge, so there are a variety of shopping stores, restaurants, and entertainment stores in the surrounding area, which meet the various needs of local tourists and foreign tourists. We are sorry for causing you any embarrassment in this situation. Our hotel rooms are being continuously updated and the facilities are also being upgraded. We hope to provide you with a better accommodation experience next time and wish you a happy life.
Guest User
Triple Room
Stayed in Dec 2024
Family
6 review
Posted on Jan 26, 2025
Not very good. There are gigolo clubs next to it. The facilities are not good. There is no central air conditioning. The air conditioning is uneven. Sometimes it is cold, sometimes it is hot. The whole family caught a cold. 😷
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to evaluate your stay at my house. We regret that you have a bad stay. The hotel is located in the most prosperous central area of Shinsaibashi. The hotel is surrounded by commercial streets, shopping malls, various restaurants and other convenient facilities. We are sorry for the misunderstanding. The facilities in each room of the hotel are operating normally, and each room is equipped with instructions in four languages for guests to use. If you have any problems during your stay, you can directly contact the front desk staff, and the staff will solve the problem for you as soon as possible. We are sorry for the bad experience. Thank you very much for your stay this time. Welcome to visit us next time. I wish you a happy life and all the best.
JUAN
Business 2-bed Room
Stayed in Dec 2024
Travel with friends
1 review
Outstanding
Posted on Feb 4, 2025
It was clean and well-organized, and the location was great for traveling! I want to come again👍
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your review of your stay at our house. We are very happy that you enjoyed your stay. We look forward to your next visit and wish you a happy life and all the best.
ruby1017
Business 2-bed Room
Stayed in Dec 2024
Family
2 review
Posted on Jan 22, 2025
The location was perfect, as it was close to Dotonbori. However, it was a bit cramped for a family of four. The bathroom smelled a bit, which was a bit difficult. The staff was friendly.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to review your stay at my property. I'm so glad to hear that you had an enjoyable experience. We appreciate your valuable feedback, and we will strengthen our cleaning standards to ensure every guest is satisfied. We look forward to welcoming you again in the future. Wishing you all the best and continued happiness!
chenemmi
Business 2-bed Room
Stayed in Jun 2024
Family
103 review
Very Good
Posted on Jul 18, 2024
The hotel is in a good location, convenient for travel, and has everything to eat and use nearby. The room is not big, and the suitcases cannot be fully opened. The facilities are a bit old, but fortunately they are well maintained. The service is still good, and I will probably consider staying here again in the future.
Original TextTranslated by Google
Response from Property: Thank you very much for being satisfied with the location and service of our hotel. Our hotel is continuing to update the rooms. You will definitely have a better experience when you come here. We look forward to your arrival. I wish you a happy life.
Healinghanlin🍊zhiwujingyouliaofaxiaochang
Double Room
Stayed in Jun 2024
Family
4 review
Outstanding
Posted on Jul 10, 2024
There is Chinese service, the ********* brother is very friendly ~ He also gave us a 10% coupon before leaving. The room is large and it is very convenient to go out and stroll around. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time to rate our hotel. We are very glad that you enjoyed your stay. We will continue to maintain our service level and look forward to seeing you again soon. I wish you a happy life and all the best.
Guest User
Business 2-bed Room
Stayed in Jun 2024
Family
13 review
Very Good
Posted on Jul 11, 2024
The room is very new and different from what we saw on the Ctrip pictures. The three of us chose a room for four people. It's pretty good, a five-minute walk from the subway entrance M line, right next to Daimaru Department Store. Shopping is also very convenient, the hotel staff will answer any questions and have a good service attitude! Next time I will visit the Namba branch, I heard it is closer to the subway station.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for taking the time to review our hotel. We are very happy that you are satisfied with your stay. We are committed to providing the best stay experience for every staying guest. Thank you for choosing us. The hotel looks forward to your visit again and wishes you a happy life.
Guest User
Triple Room
Stayed in May 2024
Family
4 review
Posted on Jun 27, 2024
The room is OK, the bed is small, the bathroom is big, but the smell of sewer is too strong. The location is excellent, surrounded by food shops, very convenient, very lively, the front desk is Chinese, it is easy to communicate, very good
Original TextTranslated by Google
Response from Property: Hello, thank you for staying in our hotel and leaving your valuable comments. We also sincerely thank you for your satisfaction with our hotel room and surrounding environment.
We are deeply sorry for the problems you encountered during your stay. Room cleaning and sanitation are the focus of our work. We will continue to strengthen management to ensure that every room meets the sanitation standards. For the problems you reported, we will contact the pipeline cleaning company to clean the sewer pipes so as to provide guests with a better accommodation environment as soon as possible.
Finally, we once again sincerely apologize to you and thank you again for your understanding and cooperation.