Sotetsu Fresa Inn Kitahama Reviews
Sotetsu Fresa Inn Kitahama
2-4-10 Koraibashi, Chuo Ward, Osaka City, Osaka Prefecture, 541-0043, JapanView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Sotetsu Fresa Inn Kitahama Guest Reviews
4.6/5
Great
210 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(210)
Positive reviews(202)
Reviews with photos/video(59)
Easy to get around(37)
Close to metro(24)
Quiet & comfortable(22)
Awesome amenities(21)
Convenient for shopping(19)
Many amenities(15)
Friendly front desk staff(9)
Delicious breakfast(7)
Negative reviews(8)
Helen
Standard Double Room -Non-Smoking
Stayed in 2024 年 6 月
Solo travelers
5 review
Posted on 2024 年 6 月 11 日
Lacks cleanliness. Front desk service is good. Location is great (few minutes walk from the midosuji line to head to umeda.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We appreciate you taking time out of your busy schedule to write a review of our hotel.We are very pleased to hear that you found our front desk staff to be helpful.Our staff will do everything possible to make your stay as pleasant as possible. Although there are times when our staff may not be able to assist you, we will do our best to accommodate you.We apologize for the inconvenience caused to you by the uncleanliness of the room. As a hotel, we are very embarrassed to have provided you with such a room, which should have been clean. We will inform the person in charge of cleaning about this issue, and we will make every effort to improve the situation so that this will not happen again in the future.We apologize repeatedly and sincerely for the inconvenience and discomfort we have caused to our guests, when we should be providing rooms where they can spend their time comfortably.We take your comments seriously, and all of our staff will strive to provide even more comfortable and satisfying services to our guests.We look forward to welcoming you back to our hotel again.Sotetsu Fresa Inn Kitahama Front Desk
Guest User
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in 2024 年 5 月
Solo travelers
5 review
Outstanding
Posted on 2024 年 8 月 24 日
Lobby provides many things ~
Breakfast is so good
Room is big enough for one person.
Response from Property: Thank you very much for having stayed at Sotetestu Fresa Inn Kitahama.And thank you for your encouraging words!We will continue our effort to provide the best service for our guests.We are very much looking forward to your next stay.Sotetsu Fresa Inn Kitahama
Victor Mint
Standard Twin Room-Non-Smoking
Stayed in 2024 年 3 月
Travel with friends
11 review
Outstanding
Posted on 2024 年 3 月 24 日
Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good Very GoodVery Good
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We also thank you for taking time out of your busy schedule to post this review.Thank you very much for giving us the highest rating.Our staff is very happy to hear that you had a relaxing stay at our hotel.We will continue to make every effort to be a hotel loved by our guests, and we look forward to your continued patronage.We look forward to welcoming you to our hotel again.Sotetsu Fresa Inn KitahamaFront Desk
Guest User
Connecting Room
Stayed in 2024 年 8 月
Family
3 review
Great
Posted on 2024 年 8 月 11 日
Nice decent hotel, the room services are good and the twin room is cost effective for a family trip
Response from Property: Thank you very much for choosing Sotetsu Fresa Inn Kitahama from amongst our many hotels. We would also like to thank you again for taking time out of your busy schedule to write a review.We are delighted to receive your kind words. We are glad that you were able to relax and enjoy your stay.We hope that you will use Sotetsu Fresa Inn Kitahama again next time you visit the Osaka area. We look forward to welcoming you again.
ChrisAn
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in 2024 年 7 月
Couples
2 review
Great
Posted on 2024 年 7 月 18 日
The location is really good with access to a lot of restaurants, cafes, convenience stores, etc. The staff was really friendly and answered any questions or requests we had. I was also surprised at how thorough and spotless the room cleaning service was! The building was a bit noisy at the time because of the construction around us, but I would definitely recommend this place for traveling!
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel.We are very honoured to receive so many compliments.We are glad that we could help you feel at home.We will keep striving to provide services that satisfy our customers, and we would like to ask for your continued support.Sotetsu Fresa Inn Kitahama Front Desk
Guest User
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in 2024 年 6 月
Couples
2 review
Amazing
Posted on 2024 年 6 月 23 日
Room was quaint as expected, but had everything we needed. Only minor issue was that there was no place to put luggage, so we had to keep moving it around to either access the front door or the bathroom, which can be tedious if staying multiple days.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Kitahama from among the many hotels available. We would also like to thank you for taking the time to leave a review despite your busy schedule.We are very happy to hear that you had a comfortable stay.We also have larger rooms than the one you reserved this time, so we hope you will consider this the next time you make a reservation.We hope that you will choose Sotetsu Fresa Inn Kitahama again the next time you visit the Osaka area. We look forward to welcoming you again.
Pierre
Standard Double Room -Non-Smoking
Stayed in 2024 年 6 月
Solo travelers
18 review
Very Good
Posted on 2024 年 7 月 13 日
Good location with a lot of eating places and convenient store and just 2 minutes walk to metro station . The room is a bit small , but clean and neat. The room price is good
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We appreciate you taking time out of your busy schedule to write a review of our hotel.We appreciate your compliments about our rooms. As you mentioned, both the front desk staff and housekeeping staff at our hotel make every effort to keep not only the rooms but also the lobby and other common areas clean.We are very pleased to hear that you had a pleasant stay at our hotel.We hope you will choose our hotel again when you come back to Japan.Sotetsu Fresa Inn Kitahama Front Desk
Guest User
Comfort Double Room-Non-Smoking
Stayed in 2024 年 6 月
Couples
5 review
Great
Posted on 2024 年 6 月 15 日
The hotel is very clean, located not so far from two subway lines and a railway line, and was perfect for our short-stay sight-seeing trip.
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We appreciate you taking time to write a review of our hotel.We appreciate your compliments about our rooms. As you mentioned, both the front desk staff and housekeeping staff at our hotel make every effort to keep not only the rooms but also the lobby and other common areas clean.We hope that you will choose our hotel again when you come back to Japan.We look forward to welcoming you again.Sotetsu Fresa Inn Kitahama Front Desk
Guest User
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in 2024 年 4 月
Solo travelers
7 review
Very Good
Posted on 2024 年 4 月 7 日
Overall, the stay was good. The bed takes the most part of the room. They offer a variety of complimentary items such as face masks and hair treatment.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Kitahama and your warm and kind review for us. It was our pleasure to serve you on this time. We will make you feel more comfortable than before on your next visit. We are looking forward to seeing you soon.Sotetsu Fresa Inn Kitahama
Anonymous User
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in 2024 年 5 月
Business travelers
8 review
Posted on 2024 年 6 月 3 日
I expected a little bit better cleaning from this branded hotel
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We appreciate you taking time out of your busy schedule to write a review of our hotel.We apologize for the inconvenience caused to you by the uncleanliness of the room. As a hotel, we are very embarrassed to have provided you with such a room, which should have been clean. We will inform the person in charge of cleaning about this issue, and we will make every effort to improve the situation so that this will not happen again in the future.We apologize repeatedly and sincerely for the inconvenience and discomfort we have caused to our guests, when we should be providing rooms where they can spend their time comfortably.We take your comments seriously, and all of our staff will strive to provide even more comfortable and satisfying services to our guests.We look forward to welcoming you back to our hotel again.Sotetsu Fresa Inn Kitahama Front Desk
Nang Khong Kham
Standard Twin Room-Non-Smoking
Stayed in 2023 年 12 月
Family
17 review
Outstanding
Posted on 2023 年 12 月 30 日
The hotel has the nice location. Train stations are walkable. Good facilities and the service is good. The room is a little bit small but it’s acceptable.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Kitahama and your warm and kind review for us. It was our pleasure to serve you on this time. We will make you feel more comfortable than before on your next visit. We are looking forward to seeing you soon.Sotetsu Fresa Inn Kitahama
Muhammad Izzat Naim Bin
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in 2024 年 2 月
Solo travelers
8 review
Great
Posted on 2024 年 2 月 13 日
Everything was great. Staff were very friendly and helpful. Room was clean.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Kitahama.Thank you also for your comments on our hotel.We appreciate for your feedback that everything is good in our hotel. As you said, we're keeping clean in the lobby and rooms.Also, our staff tries to be as accommodating as possible to our guests.We will continue to build a hotel where our guests want to come back.If you ever come to Osaka again, please choose our hotel.Sotetsu Fresa Inn KitahamaFront Desk
Lewis So
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in 2024 年 6 月
Travel with friends
1 review
Very Good
Posted on 2024 年 6 月 25 日
High cost-benefit ratio for a mid-tier hotel
Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama. We appreciate you taking time out of your busy schedule to write a review of our hotel.We are very pleased to hear that you had a pleasant stay at our hotel.We hope you will choose our hotel again when you come back to Japan.Sotetsu Fresa Inn Kitahama Front Desk
Kimlove travel
Standard Double Room(Single Occupancy) -Non-Smoking
Stayed in 2023 年 7 月
Business travelers
3 review
Very Good
Posted on 2023 年 7 月 18 日
Good place good accommodation if you come here you wont regret
Response from Property: Thank you very much for coming to Sotetsu Fresa Inn Kitahama.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.
Anonymous User
Deluxe Double Room-Non-Smoking
Stayed in 2024 年 1 月
Couples
3 review
Outstanding
Posted on 2024 年 1 月 11 日
As usual, excellent rooms and service for a reasonable price.
Response from Property: Thank you very much for coming to Sotetsu Fresa Inn Kitahama.I am delighted that you were impressed with our service.We will continue our effort to provide the best service for our guests.We are very much looking forward to your next visit.